On-Site Customer Relations Specialist — Jakarta

Viction.id; Jakarta Pusat; Vor Ort; IDR 55.800.000 - 100.440.000; Vollzeit

Zusammenfassung

Viction.id, based in the Sudirman area of South Jakarta, seeks a Customer Relation Staff for a full-time on-site role in the Jakarta Metropolitan Area. You will handle customer inquiries, guide new users through registration and learning journeys, and manage feedback to ensure a positive learner experience.

The role emphasizes driving customer retention, monitoring satisfaction, and coordinating with internal teams to resolve issues and improve service quality.

Qualifikationen

• Minimum of a high school diploma; diploma or bachelor’s in communications/business preferred.
• Strong communication skills, both written and verbal.
• Experience in customer-facing roles; education, trading, or fintech experience is a plus.
• Ability to manage multiple inquiries in a fast-paced environment.
• On-site work required in the Jakarta Metropolitan Area.

Aufgaben

• Handle customer inquiries across multiple channels and provide clear information about services.
• Guide new users through registration and learning journeys.
• Manage feedback and complaints and resolve issues with customers.
• Follow up to maintain strong relationships and customer retention.
• Coordinate with internal teams to improve service quality and satisfaction.

Kenntnisse

Customer service

Customer support

Retention focus

Clear communication

Digital platforms

Detail-oriented

On-site work

Education/training industry knowledge

Ausbildung

High school diploma

Diploma or bachelor’s in communications or business

Jobbeschreibung

Viction.id, based in the Sudirman area of South Jakarta, seeks a Customer Relation Staff for a full-time on-site role in the Jakarta Metropolitan Area. You will handle customer inquiries, guide new users through registration and learning journeys, and manage feedback to ensure a positive learner experience.

The role emphasizes driving customer retention, monitoring satisfaction, and coordinating with internal teams to resolve issues and improve service quality.