Customer Relations Specialist – Onsite in Jakarta

Life at Viction; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Life at Viction is seeking a Customer Relations specialist based in Jakarta to handle inquiries, provide product information, and resolve issues. The role emphasizes maintaining records, following up on cases, and coordinating with internal teams to ensure customer needs are met.

You will monitor customer feedback, support initiatives to improve satisfaction, and assist with outreach activities. On-site collaboration in Jakarta is required, with light reporting responsibilities and a focus on

Qualifications

• Strong customer-facing skills in customer service and support.
• Experience with customer satisfaction and retention initiatives.
• Comfort working on-site in Jakarta and collaborating with cross-functional teams.

Responsibilities

• Handle incoming customer inquiries through various channels.
• Provide clear and timely information about products and services.
• Resolve issues and maintain accurate records of interactions.
• Prepare basic reports on customer trends and support outreach activities.

Skills

Customer service

Communication skills

Multitasking

Bilingual or multilingual

Education

Business/Communications degree

Relevant experience welcomed

Tools

CRM software

Customer service tools

Job description

Life at Viction is seeking a Customer Relations specialist based in Jakarta to handle inquiries, provide product information, and resolve issues. The role emphasizes maintaining records, following up on cases, and coordinating with internal teams to ensure customer needs are met.

You will monitor customer feedback, support initiatives to improve satisfaction, and assist with outreach activities. On-site collaboration in Jakarta is required, with light reporting responsibilities and a focus on