Customer Relation Officer (Jakarta Selatan)

Viction.id; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Viction.id (Victory Education) seeks a Customer Relation Officer to manage daily inquiries via chat, phone, and email. The role emphasizes maintaining strong client relationships, guiding learners through content, and supporting a positive user experience.

You will monitor satisfaction, resolve issues, and collaborate with teams to improve services and community engagement. Strong Bahasa Indonesia comms and CRM familiarity are key.

Qualifications

• Strong interpersonal skills and client relations abilities to build trust and maintain positive relationships with learners and partners.
• Customer support and customer satisfaction skills to respond to inquiries, address concerns, and ensure a high-quality service experience.
• Analytical skills to interpret customer feedback, identify patterns, and suggest improvements to processes and communication.
• Effective verbal and written communication skills in Bahasa Indonesia; proficiency in English is an advantage.
• Comfort working with digital tools, CRM or customer ticketing systems, and common office software.
• Proactive, detail-oriented, and able to manage multiple tasks in a fast-paced, education-focused environment.
• Previous experience in customer service, community management, or client-facing roles is preferred.
• Diploma or bachelor’s degree in Business, Communications, Marketing, Psychology, or a related field is beneficial.

Responsibilities

• Handle daily customer inquiries via chat, phone, and email.
• Maintain strong client relationships and follow up on user feedback.
• Support learners in navigating Viction.id’s educational content and services.
• Monitor customer satisfaction and resolve issues promptly.
• Collaborate with internal teams to improve user experience.
• Document interactions and prepare basic reports on customer trends.
• Contribute ideas to enhance community engagement and retention.

Skills

Interpersonal skills

Customer support

Analytical skills

Verbal & written comms (Bahasa)

English proficiency

Education

Diploma or bachelor’s degree in Business, Communications, Marketing, Psychology

Tools

CRM / ticketing systems

Office software

Job description

Company Description

Viction.id (Victory Education) is an education-focused platform that helps Gen Z and Millennials understand trading through engaging, research-based learning. The company delivers simple, relatable content across YouTube, social media, and its website, emphasizing real-time strategies rather than hype. Located in Sudirman, South Jakarta, Viction.id offers mentorship and insights from industry practitioners to build confident and informed traders. The team is committed to making trading education accessible, fun, and grounded in solid analysis, encouraging learners to take smart, well-informed steps in the trading world.

Role Description

The Customer Relation Officer is a full-time, on-site role based in Jakarta, Indonesia. This position is responsible for handling daily customer inquiries via chat, phone, and email, ensuring timely and accurate responses. The role includes maintaining strong client relationships, following up on user feedback, and supporting learners in navigating Viction.id’s educational content and services. The Customer Relation Officer will monitor customer satisfaction, resolve issues, and collaborate with internal teams to improve user experience. The role also involves documenting interactions, preparing basic reports on customer trends, and contributing ideas to enhance community engagement and retention.

Qualifications

• Strong Interpersonal Skills and Client Relations abilities to build trust and maintain positive relationships with learners and partners.
• Customer Support and Customer Satisfaction skills to respond to inquiries, address concerns, and ensure a high-quality service experience.
• Analytical Skills to interpret customer feedback, identify patterns, and suggest improvements to processes and communication.
• Effective verbal and written communication skills in Bahasa Indonesia; proficiency in English is an advantage.
• Comfort working with digital tools, CRM or customer ticketing systems, and common office software.
• Proactive, detail-oriented, and able to manage multiple tasks in a fast-paced, education-focused environment.
• Previous experience in customer service, community management, or client-facing roles is preferred.
• Diploma or bachelor’s degree in Business, Communications, Marketing, Psychology, or a related field is beneficial.