Jakarta-based Trading Client Relations Specialist

Life at Viction; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Life at Viction in Jakarta is seeking a Customer Relations Officer to manage day-to-day client interactions, respond to inquiries, and ensure a positive experience across all touchpoints.

On-site role in Jakarta, you will handle customer support requests, follow up on feedback, explain services and educational programs, guide clients to resources, and maintain accurate client records while contributing ideas to enhance client relations and retention.

Qualifications

• Strong interpersonal skills focused on building client relationships.
• Experience in customer support and client relations, preferably in financial services or trading.
• Analytical skills to understand client needs and feedback.
• Commitment to customer satisfaction and ability to manage expectations.
• Effective Bahasa Indonesia communication; English is an advantage.
• Ability to work on-site in Jakarta and collaborate with cross-functional teams.
• Organizational skills and attention to detail in managing client data.
• Relevant diploma or bachelor’s degree in Business, Communications, Finance, or related field preferred.

Responsibilities

• Manage day-to-day interactions with clients and address inquiries.
• Ensure a positive experience across all touchpoints.
• Handle customer support requests and follow up on feedback.
• Explain services and educational programs to clients.
• Guide clients through available resources and coordinate with internal teams.
• Maintain accurate client records and monitor service quality.
• Contribute ideas to enhance client relations and retention.

Skills

Interpersonal skills

Customer support experience

Client relations

Analytical thinking

Communication skills in Bahasa

On-site collaboration

Organizational skills

Education

Diploma or bachelor’s degree in Business, Communications, Finance, or related field

Job description

Life at Viction in Jakarta is seeking a Customer Relations Officer to manage day-to-day client interactions, respond to inquiries, and ensure a positive experience across all touchpoints.

On-site role in Jakarta, you will handle customer support requests, follow up on feedback, explain services and educational programs, guide clients to resources, and maintain accurate client records while contributing ideas to enhance client relations and retention.