Customer Relation Staff (Area Jakarta)

Viction.id; Jakarta Pusat; Presencial; IDR 55.800.000 - 100.440.000; Jornada completa

Descripción de la vacante

Viction.id, based in the Sudirman area of South Jakarta, seeks a Customer Relation Staff for a full-time on-site role in the Jakarta Metropolitan Area. You will handle customer inquiries, guide new users through registration and learning journeys, and manage feedback to ensure a positive learner experience.

The role emphasizes driving customer retention, monitoring satisfaction, and coordinating with internal teams to resolve issues and improve service quality.

Formación

• Minimum of a high school diploma; diploma or bachelor’s in communications/business preferred.
• Strong communication skills, both written and verbal.
• Experience in customer-facing roles; education, trading, or fintech experience is a plus.
• Ability to manage multiple inquiries in a fast-paced environment.
• On-site work required in the Jakarta Metropolitan Area.

Responsabilidades

• Handle customer inquiries across multiple channels and provide clear information about services.
• Guide new users through registration and learning journeys.
• Manage feedback and complaints and resolve issues with customers.
• Follow up to maintain strong relationships and customer retention.
• Coordinate with internal teams to improve service quality and satisfaction.

Conocimientos

Customer service

Customer support

Retention focus

Clear communication

Digital platforms

Detail-oriented

On-site work

Education/training industry knowledge

Educación

High school diploma

Diploma or bachelor’s in communications or business

Descripción del empleo

Company Description

Viction.id (Victory Education) is an education-focused platform that helps Gen Z and Millennials understand the world of trading through engaging, research-based content. The company offers simple and relatable learning materials across YouTube, social media, and its website, emphasizing real-time strategies rather than quick-profit promises. Learners gain access to mentorship and insights from industry experts to build confidence and skills in trading. Located in the Sudirman area of South Jakarta, Viction.id provides a fun, accessible way to learn responsible trading and make informed financial decisions.

Role Description

The Customer Relation Staff Jakarta role is a full-time, on-site position based in the Jakarta Metropolitan Area. This role is responsible for handling customer inquiries across various communication channels, providing clear information about Viction.id's educational services, and ensuring a positive experience for learners and prospects. Day-to-day tasks include responding to questions, guiding new users through registration and learning journeys, managing feedback and complaints, and following up to maintain strong relationships. The role also involves supporting customer retention initiatives, monitoring satisfaction levels, and coordinating with internal teams to resolve issues and improve service quality.

Qualifications

• Demonstrated skills in customer service and customer support to handle inquiries and resolve issues effectively.
• Ability to drive customer retention and maintain high levels of customer satisfaction through proactive follow-up and relationship-building.
• Strong communication skills, both written and verbal, to interact clearly and professionally with diverse customers.
• Basic understanding of digital platforms and social media, with the ability to support customers using online channels.
• Detail-oriented, organized, and able to manage multiple customer interactions in a fast-paced environment.
• Experience in customer-facing roles; prior experience in education, trading, or fintech environments is an advantage.
• Ability to work on-site in the Jakarta Metropolitan Area and collaborate effectively with cross-functional teams.
• Minimum of a high school diploma; a diploma or bachelor's degree in communications, business, or related fields is preferred.