Customer Relations (Area Jakarta)

Life at Viction; Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Life at Viction is seeking a Customer Relations specialist in Jakarta for a full-time on-site role. You will handle inquiries, provide product information, resolve issues, and coordinate with other teams to ensure customer needs are met.

You will maintain records, monitor feedback, and support initiatives to improve satisfaction and retention. Basic reporting and outreach support are also part of the role.

Qualifications

• Strong customer-facing skills in service environments.
• Experience with customer satisfaction and retention initiatives.
• Excellent verbal and written communication.
• Ability to manage multiple inquiries in fast-paced settings.
• On-site work in Jakarta with cross-functional collaboration.
• Familiarity with office software and CRM tools.
• Prior customer-facing experience preferred.
• Business or Communications education is an advantage.

Responsibilities

• Handle incoming customer inquiries across channels.
• Provide clear and timely information about products and services.
• Resolve issues professionally and efficiently.
• Maintain accurate records of customer interactions.
• Follow up on open cases and coordinate with internal departments.
• Monitor customer feedback and support satisfaction initiatives.
• Contribute to development of customer service best practices.
• Prepare basic reports on customer trends and assist outreach activities.

Skills

Customer service

Customer retention

Communication

Multi-tasking

On-site Jakarta

CRM tools

Customer-facing experience

Business/Communications education (adv

Education

Business or Communications degree (advantage)

Tools

CRM systems

Office software

Job description

This full-time on-site Customer Relations role based in Jakarta, Indonesia. The role involves handling incoming customer inquiries through various channels, providing clear and timely information about products and services, and resolving issues in a professional manner. The Customer Relations member will maintain accurate records of customer interactions, follow up on open cases, and coordinate with internal departments to ensure customer needs are met. Daily responsibilities include monitoring customer feedback, supporting initiatives to improve customer satisfaction and retention, and contributing to the development of customer service best practices. The role also includes preparing basic reports on customer trends and assisting with customer outreach activities when needed.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support abilities.
• Experience or demonstrated ability in Customer Satisfaction and Customer Retention initiatives.
• Effective Communication skills, both verbal and written, with the ability to interact clearly and respectfully with diverse customers.
• Ability to manage multiple inquiries, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Comfort working on-site in Jakarta and collaborating with cross-functional teams.
• Basic proficiency with office software and customer service tools or CRM systems.
• Prior experience in customer-facing roles, preferably in a corporate or service-oriented environment.
• Relevant education in Business, Communications, or a related field is an advantage, but equivalent practical experience is also valued.