On-site Client Relations Specialist - Trading Platform

Vplus Global Jakarta; Jakarta Pusat; Vor Ort; IDR 55.800.000 - 89.280.000; Vollzeit

Zusammenfassung

Vplus Global Jakarta in Jakarta, Indonesia, seeks a Customer Relations Officer to manage client inquiries and provide timely information on trading services. The role is full-time and on-site, requiring professional client interaction and coordination with internal teams to resolve issues.

Excellent communication in Bahasa Indonesia, with English as a plus, is preferred. A diploma or bachelor’s degree in a related field is preferred, with focus on trust-building and regulatory compliance in a

Qualifikationen

• Strong interpersonal and client relations abilities.
• Experience in handling inquiries, complaints, and service follow-ups.
• Analytical skills to understand client needs and provide solutions.
• Clear written and verbal Indonesian; English is a plus.

Aufgaben

• Handle customer inquiries via phone, email, chat, and in-person.
• Resolve issues and provide timely information about Vplus services.
• Maintain ongoing communication with clients and document feedback.
• Coordinate with internal teams to address client needs and follow up on requests.
• Educate clients on platform features and market insights while adhering to standards.

Kenntnisse

Interpersonal skills

Client relations

Communication ( Bahasa Indonesia)

English proficiency (advantage)

Customer support

Problem solving

Attention to detail

Ausbildung

Diploma or Bachelor’s degree in Business/Communications/Finance or related field

Jobbeschreibung

Vplus Global Jakarta in Jakarta, Indonesia, seeks a Customer Relations Officer to manage client inquiries and provide timely information on trading services. The role is full-time and on-site, requiring professional client interaction and coordination with internal teams to resolve issues.

Excellent communication in Bahasa Indonesia, with English as a plus, is preferred. A diploma or bachelor’s degree in a related field is preferred, with focus on trust-building and regulatory compliance in a