Customer Relation Staff

vplus platinum 8 indonesia; Jakarta Pusat; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

vplus platinum 8 indonesia in Jakarta is recruiting for a Customer Relation Staff to handle customer interactions across channels and maintain accurate records. The role emphasizes timely responses, issue resolution, and collaboration with internal teams to meet customer needs.

You will contribute to retention efforts, monitor satisfaction, and provide clear information on products and policies while upholding high service standards.

Qualifications

• Strong customer-facing skills with experience in service or support.
• Excellent verbal and written communication for diverse customers and internal stakeholders.
• Proven ability to solve problems, resolve conflicts, and listen actively.
• Attention to detail and accurate data entry, with basic computer literacy.
• On-site work in Jakarta, with reliability to meet schedules and targets.
• Experience in customer relations or contact center roles is preferred; local market knowledge is beneficial.
• Minimum high school diploma; a diploma/degree in Business or Communications is an advantage.

Responsibilities

• Manage customer interactions across multiple channels (phone, email, in-person).
• Respond to inquiries and resolve issues while maintaining records.
• Follow up on pending cases and coordinate with internal teams.
• Support customer retention initiatives and monitor satisfaction.
• Gather feedback and provide clear information about products and policies.
• Uphold service standards and contribute to process improvements.

Skills

Customer service experience

Customer support experience

Communication skills

Problem solving

Attention to detail

CRM systems

Office software

Education

High school diploma

Diploma/degree in Business or Communications

Tools

CRM systems

Office software

Job description

Role Description This full-time, on-site Customer Relation Staff role is based at vplus platinum 8 indonesia in Jakarta, Indonesia. The role focuses on managing customer interactions, responding to inquiries, and resolving issues through multiple channels such as phone, email, and in-person communication. Daily responsibilities include maintaining accurate customer records, following up on pending cases, coordinating with internal teams to address customer needs, and supporting customer retention initiatives. The position also involves monitoring customer satisfaction, gathering feedback, and providing clear, professional information about products, services, and company policies. The Customer Relation Staff is expected to uphold service standards, contribute to process improvements, and represent the company with a courteous and solution-oriented approach.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support experience.
• Ability to drive Customer Retention and contribute to high levels of Customer Satisfaction.
• Excellent Communication skills, both verbal and written, with the ability to interact with diverse customers and internal stakeholders.
• Proven problem-solving, conflict resolution, and active listening abilities in a fast-paced environment.
• Attention to detail, accurate data entry, and basic computer literacy (CRM systems and office software).
• Ability to work on-site in Jakarta, Indonesia, with a collaborative attitude and reliability in meeting schedules and targets.
• Prior experience in customer relations or contact center roles is preferred; familiarity with local market and language(s) is beneficial.
• Minimum high school diploma; a diploma or degree in Business, Communications, or related field is an advantage.