Jakarta Customer Relations Specialist

Life at Viction; Jakarta Pusat; Sur place; IDR 72 000 000 - 120 000 000; Plein temps

Résumé du poste

Life at Viction is seeking a Customer Relations professional for an on-site role in Jakarta, Indonesia. You will handle customer inquiries across channels, provide accurate product information, and resolve issues with professionalism.

You will maintain records of interactions, follow up on open cases, and coordinate with internal departments to meet customer needs. You will also monitor feedback, support satisfaction initiatives, and assist in developing best practices for service delivery.

Qualifications

• Strong customer-facing and service skills.
• Experience with customer satisfaction and retention initiatives is a plus.
• Effective verbal and written communication with diverse customers.
• Ability to multitask and stay organized in a fast-paced environment.

Responsabilités

• Handle incoming customer inquiries through multiple channels.
• Provide clear and timely information about products and services.
• Resolve issues professionally and coordinate with internal teams.
• Maintain accurate records of customer interactions and follow up on cases.
• Prepare basic reports on customer trends and assist with outreach.

Connaissances

Customer-facing skills

Communication skills

Multitasking

Detail-oriented

Formation

Business, Communications or related field

Description du poste

Life at Viction is seeking a Customer Relations professional for an on-site role in Jakarta, Indonesia. You will handle customer inquiries across channels, provide accurate product information, and resolve issues with professionalism.

You will maintain records of interactions, follow up on open cases, and coordinate with internal departments to meet customer needs. You will also monitor feedback, support satisfaction initiatives, and assist in developing best practices for service delivery.