Customer Relations Officer (Jakarta Regency)

Viction.id; Jakarta Pusat; On-site; IDR 200,000,000 - 320,000,000; Full time

Job summary

Viction.id in Jakarta, Indonesia, is seeking a full-time on-site Customer Relations specialist to handle inquiries, provide product information, and resolve issues professionally. You will maintain records, follow up on cases, coordinate with internal teams, monitor feedback, support improvement initiatives, and contribute to customer service best practices.

Basic reports on trends will be prepared, and outreach activities may be required.

Qualifications

• Experience in customer-facing roles, preferably in a corporate or service-oriented environment.
• Strong written and spoken communication skills.
• Ability to manage multiple inquiries and prioritize tasks in a fast-paced environment.

Responsibilities

• Handle incoming customer inquiries across multiple channels with clear, timely information.
• Record interactions accurately and follow up on open cases with coordination across teams.
• Monitor customer feedback and support initiatives to boost satisfaction and retention.
• Prepare basic reports on customer trends to guide service improvements.
• Assist with customer outreach activities as needed.

Skills

Customer service

Communication

Problem solving

Cross-functional collaboration

Attention to detail

Education

Business/Communications degree

Tools

CRM software

Job description

This full-time on-site Customer Relations role based in Jakarta, Indonesia. The role involves handling incoming customer inquiries through various channels, providing clear and timely information about products and services, and resolving issues in a professional manner. The Customer Relation member will maintain accurate records of customer interactions, follow up on open cases, and coordinate with internal departments to ensure customer needs are met. Daily responsibilities include monitoring customer feedback, supporting initiatives to improve customer satisfaction and retention, and contributing to the development of customer service best practices. The role also includes preparing basic reports on customer trends and assisting with customer outreach activities when needed.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support abilities.
• Experience or demonstrated ability in Customer Satisfaction and Customer Retention initiatives.
• Effective Communication skills, both verbal and written, with the ability to interact clearly and respectfully with diverse customers.
• Ability to manage multiple inquiries, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Comfort working on-site in Jakarta and collaborating with cross-functional teams.
• Basic proficiency with office software and customer service tools or CRM systems.
• Prior experience in customer-facing roles, preferably in a corporate or service-oriented environment.
• Relevant education in Business, Communications, or a related field is an advantage, but equivalent practical experience is also valued.