Customer Relations Officer

Vplus Global Jakarta; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Vplus Global Jakarta in Jakarta, Indonesia, seeks a Customer Relations Officer to manage client inquiries and provide timely information on trading services. The role is full-time and on-site, requiring professional client interaction and coordination with internal teams to resolve issues.

Excellent communication in Bahasa Indonesia, with English as a plus, is preferred. A diploma or bachelor’s degree in a related field is preferred, with focus on trust-building and regulatory compliance in a

Qualifications

• Strong interpersonal and client relations abilities.
• Experience in handling inquiries, complaints, and service follow-ups.
• Analytical skills to understand client needs and provide solutions.
• Clear written and verbal Indonesian; English is a plus.

Responsibilities

• Handle customer inquiries via phone, email, chat, and in-person.
• Resolve issues and provide timely information about Vplus services.
• Maintain ongoing communication with clients and document feedback.
• Coordinate with internal teams to address client needs and follow up on requests.
• Educate clients on platform features and market insights while adhering to standards.

Skills

Interpersonal skills

Client relations

Communication ( Bahasa Indonesia)

English proficiency (advantage)

Customer support

Problem solving

Attention to detail

Education

Diploma or Bachelor’s degree in Business/Communications/Finance or related field

Job description

Company Description

Vplus.id, established in 2020 under PT Victory International Futures, operates officially under the supervision of BAPPEBTI in Indonesia. As a digital platform, Vplus focuses on empowering clients to plan their trading and investment activities with greater confidence. The company offers dynamic market insights, comprehensive professional knowledge, and strong analytical capabilities. These services are designed to support clients in navigating challenges in the trading world and in making informed financial decisions. Vplus Global Jakarta is part of this ecosystem, contributing to client-facing services in the Jakarta area.

Role Description

The Customer Relations Officer (Jakarta) is a full-time, on-site role based in Jakarta, Indonesia. This position is responsible for handling customer inquiries, resolving issues, and providing timely information about Vplus services and trading-related support. The role includes maintaining ongoing communication with clients, ensuring high levels of customer satisfaction, and documenting feedback to improve products and services. The Customer Relations Officer will coordinate with internal teams to address client needs, follow up on service requests, and assist in educating clients on platform features and market insights. The role requires consistent, professional interaction with clients via phone, email, chat, and in-person meetings, while adhering to company policies and regulatory standards.

Qualifications

• Strong interpersonal skills and client relations abilities, with a focus on building trust and long-term relationships.
• Customer support and customer satisfaction skills, including experience in handling inquiries, complaints, and service follow-ups.
• Analytical skills to understand client needs, interpret feedback, and support problem-solving in a trading and investment context.
• Clear written and verbal communication skills in Bahasa Indonesia; proficiency in English is an advantage.
• Ability to work on-site in Jakarta with a high level of professionalism, integrity, and attention to detail.
• Experience in financial services, trading platforms, or customer-facing roles in a regulated environment is beneficial.
• Minimum of a diploma or bachelor’s degree in Business, Communications, Finance, or a related field is preferred.