On-Site Customer Relations Specialist - Jakarta

Viction.id; Jakarta Pusat; Vor Ort; IDR 200.000.000 - 320.000.000; Vollzeit

Zusammenfassung

Viction.id in Jakarta, Indonesia, is seeking a full-time on-site Customer Relations specialist to handle inquiries, provide product information, and resolve issues professionally. You will maintain records, follow up on cases, coordinate with internal teams, monitor feedback, support improvement initiatives, and contribute to customer service best practices.

Basic reports on trends will be prepared, and outreach activities may be required.

Qualifikationen

• Experience in customer-facing roles, preferably in a corporate or service-oriented environment.
• Strong written and spoken communication skills.
• Ability to manage multiple inquiries and prioritize tasks in a fast-paced environment.

Aufgaben

• Handle incoming customer inquiries across multiple channels with clear, timely information.
• Record interactions accurately and follow up on open cases with coordination across teams.
• Monitor customer feedback and support initiatives to boost satisfaction and retention.
• Prepare basic reports on customer trends to guide service improvements.
• Assist with customer outreach activities as needed.

Kenntnisse

Customer service

Communication

Problem solving

Cross-functional collaboration

Attention to detail

Ausbildung

Business/Communications degree

Tools

CRM software

Jobbeschreibung

Viction.id in Jakarta, Indonesia, is seeking a full-time on-site Customer Relations specialist to handle inquiries, provide product information, and resolve issues professionally. You will maintain records, follow up on cases, coordinate with internal teams, monitor feedback, support improvement initiatives, and contribute to customer service best practices.

Basic reports on trends will be prepared, and outreach activities may be required.