Client Relations Specialist – Financial Services

PT. Victory International (Branch Satrio Tower); Jakarta Pusat; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

PT. Victory International Futures (Branch Satrio Tower) seeks a Customer Relations Staff for its Jakarta on-site team. You will handle inquiries via phone, email, and in-person, delivering timely support while fostering strong client relationships.

This full-time role emphasizes retention, regulatory compliance, and confidentiality as you coordinate with internal teams to resolve issues for a diverse client base.

Qualifications

• Customer service experience with professional demeanor.
• Proactive relationship management to drive satisfaction and retention.
• Excellent verbal and written communication.
• Strong organization and ability to manage multiple inquiries.
• Interest in financial services and forex/CFD knowledge encouraged.
• Proficient with office software and CRM tools.
• Team player with client-facing experience.

Responsibilities

• Handle daily client communication via phone, email, and in-person.
• Maintain high levels of customer satisfaction and assist with account questions.
• Coordinate with internal teams to resolve client issues efficiently.
• Support customer retention efforts and gather client feedback.
• Uphold confidentiality and regulatory standards in interactions.

Skills

Strong customer service

Proactive relationship management

Excellent communication

Detail oriented

Financial services interest

CRM software proficiency

Team collaboration

Education

Business/communications degree preferred

Tools

CRM software

Job description

PT. Victory International Futures (Branch Satrio Tower) seeks a Customer Relations Staff for its Jakarta on-site team. You will handle inquiries via phone, email, and in-person, delivering timely support while fostering strong client relationships.

This full-time role emphasizes retention, regulatory compliance, and confidentiality as you coordinate with internal teams to resolve issues for a diverse client base.