Customer Relations Officer

Life at Viction; Jakarta Pusat; On-site; IDR 72,000,000 - 120,000,000; Full time

Job summary

Life at Viction is seeking a Customer Relations professional for an on-site role in Jakarta, Indonesia. You will handle customer inquiries across channels, provide accurate product information, and resolve issues with professionalism.

You will maintain records of interactions, follow up on open cases, and coordinate with internal departments to meet customer needs. You will also monitor feedback, support satisfaction initiatives, and assist in developing best practices for service delivery.

Qualifications

• Strong customer-facing and service skills.
• Experience with customer satisfaction and retention initiatives is a plus.
• Effective verbal and written communication with diverse customers.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Handle incoming customer inquiries through multiple channels.
• Provide clear and timely information about products and services.
• Resolve issues professionally and coordinate with internal teams.
• Maintain accurate records of customer interactions and follow up on cases.
• Prepare basic reports on customer trends and assist with outreach.

Skills

Customer-facing skills

Communication skills

Multitasking

Detail-oriented

Education

Business, Communications or related field

Job description

This full-time on-site Customer Relations role based in Jakarta, Indonesia. The role involves handling incoming customer inquiries through various channels, providing clear and timely information about products and services, and resolving issues in a professional manner. The Customer Relations member will maintain accurate records of customer interactions, follow up on open cases, and coordinate with internal departments to ensure customer needs are met. Daily responsibilities include monitoring customer feedback, supporting initiatives to improve customer satisfaction and retention, and contributing to the development of customer service best practices. The role also includes preparing basic reports on customer trends and assisting with customer outreach activities when needed.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support abilities.
• Experience or demonstrated ability in Customer Satisfaction and Customer Retention initiatives.
• Effective Communication skills, both verbal and written, with the ability to interact clearly and respectfully with diverse customers.
• Ability to manage multiple inquiries, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Comfort working on-site in Jakarta and collaborating with cross-functional teams.
• Basic proficiency with office software and customer service tools or CRM systems.
• Prior experience in customer-facing roles, preferably in a corporate or service-oriented environment.
• Relevant education in Business, Communications, or a related field is an advantage, but equivalent practical experience is also valued.