Customer Relations Specialist - On-Site in Jakarta

vplus platinum 8 indonesia; Jakarta Pusat; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

vplus platinum 8 indonesia in Jakarta is recruiting for a Customer Relation Staff to handle customer interactions across channels and maintain accurate records. The role emphasizes timely responses, issue resolution, and collaboration with internal teams to meet customer needs.

You will contribute to retention efforts, monitor satisfaction, and provide clear information on products and policies while upholding high service standards.

Qualifications

• Strong customer-facing skills with experience in service or support.
• Excellent verbal and written communication for diverse customers and internal stakeholders.
• Proven ability to solve problems, resolve conflicts, and listen actively.
• Attention to detail and accurate data entry, with basic computer literacy.
• On-site work in Jakarta, with reliability to meet schedules and targets.
• Experience in customer relations or contact center roles is preferred; local market knowledge is beneficial.
• Minimum high school diploma; a diploma/degree in Business or Communications is an advantage.

Responsibilities

• Manage customer interactions across multiple channels (phone, email, in-person).
• Respond to inquiries and resolve issues while maintaining records.
• Follow up on pending cases and coordinate with internal teams.
• Support customer retention initiatives and monitor satisfaction.
• Gather feedback and provide clear information about products and policies.
• Uphold service standards and contribute to process improvements.

Skills

Customer service experience

Customer support experience

Communication skills

Problem solving

Attention to detail

CRM systems

Office software

Education

High school diploma

Diploma/degree in Business or Communications

Tools

CRM systems

Office software

Job description

vplus platinum 8 indonesia in Jakarta is recruiting for a Customer Relation Staff to handle customer interactions across channels and maintain accurate records. The role emphasizes timely responses, issue resolution, and collaboration with internal teams to meet customer needs.

You will contribute to retention efforts, monitor satisfaction, and provide clear information on products and policies while upholding high service standards.