Customer Relations Staff

Viction.id (Branch Sona Topas ); Jakarta Pusat; On-site; IDR 30,000,000 - 60,000,000; Full time

Job summary

Viction.id Customer Relations Officer (Jakarta Area) is a full-time, on-site role based in Jakarta, Indonesia. You will handle customer inquiries across channels, provide timely information about Viction.id’s trading education services, and ensure a positive experience for learners and community members.

You will manage client interactions, follow up on feedback or complaints, and coordinate with internal teams to resolve issues and improve services.

Qualifications

• Strong interpersonal skills and focus on customer satisfaction.
• Experience in customer support and client relations to manage inquiries and build relationships.
• Analytical skills to interpret feedback and identify service improvements.
• Excellent verbal and written communication in Bahasa Indonesia; English is a plus.
• On-site in Jakarta with strong time management and organizational abilities.
• Experience in education/fintech/digital platforms is beneficial.
• Familiarity with trading or financial markets a plus.
• Diploma or bachelor’s degree in Communications, Business, Marketing, or related field preferred.

Responsibilities

• Handle customer inquiries across multiple channels and provide accurate information.
• Maintain communication records and monitor customer satisfaction.
• Support community engagement initiatives and coordinate with internal teams to resolve issues.
• Contribute insights to improve the customer journey.

Skills

Interpersonal skills

Customer support

Client relations

Analytical skills

Communication in Bahasa Indonesia

English proficiency

Time management

Organizational skills

Customer-facing experience

Interest in trading education

Education

Diploma or Bachelor's degree in Communications/Business/Marketing

Job description

The Customer Relations Officer (Jakarta Area) is a full-time, on-site role based in Jakarta, Indonesia. This role is responsible for handling customer inquiries across various channels, providing timely and accurate information about Viction.id’s trading education services, and ensuring a positive experience for learners and community members. The Customer Relations Officer will manage client interactions, follow up on feedback or complaints, and coordinate with internal teams to resolve issues and improve services. Daily tasks include maintaining communication records, monitoring customer satisfaction, supporting community engagement initiatives, and contributing insights to enhance the overall customer journey.

Qualifications:

• Candidates should possess strong Interpersonal Skills and a focus on Customer Satisfaction.
• Candidates should possess Customer Support and Client Relations skills to manage inquiries and build long-term relationships.
• Candidates should possess Analytical Skills to interpret customer feedback and identify areas for service improvement.
• Excellent verbal and written communication skills in Bahasa Indonesia; proficiency in English is an advantage.
• Ability to work on-site in Jakarta, Indonesia, with strong time management and organizational skills.
• Experience in customer-facing roles, preferably in education, fintech, or digital platforms, is beneficial.
• Familiarity with trading, financial markets, or a strong interest in learning about trading education is a plus.
• Diploma or bachelor’s degree in Communications, Business, Marketing, or a related field is preferred.