On-Duty Hospitality Leader — Guest Experience & Operations

Pt Lancar Wiguna Sejahtera; Pontianak; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Pontianak Marriott is seeking a Duty Manager to oversee all property operations, ensuring hospitality excellence and timely guest issue resolution. You will represent property management in guest or operational situations and manage the flow of questions in the lobby.

You will maintain relationships across departments, monitor service levels, review reports, and lead guest relations initiatives. The role requires a high school diploma and at least one year in a related area.

Qualifications

• High school diploma or GED; 1 year experience in related professional area.
• Strong guest relations and communication skills.
• Ability to work in a fast-paced hotel environment.

Responsibilities

• Oversees all property operations to ensure hospitality excellence.
• Represents property management in guest or operational situations and resolves issues.
• Manages flow of questions and directs guests within the lobby; tracks service issues.
• Maintains relationships with departments to support operations and goals.
• Sends daily MOD (Manager on Duty) reports to all departments.

Skills

Guest relations

Customer service

Communication skills

Education

High school diploma or GED

Job description

Pontianak Marriott is seeking a Duty Manager to oversee all property operations, ensuring hospitality excellence and timely guest issue resolution. You will represent property management in guest or operational situations and manage the flow of questions in the lobby.

You will maintain relationships across departments, monitor service levels, review reports, and lead guest relations initiatives. The role requires a high school diploma and at least one year in a related area.