Learning and Development Specialist

Mario Minardi Group; Jakarta Selatan; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Mario Minardi Group is seeking an HR professional to conduct Training Needs Analysis, develop annual training plans and calendars, and coordinate learning initiatives across technical and behavioral competencies. The role includes onboarding design, competency dictionary maintenance, and mapping development needs with IDPs.

A Bachelor's degree and 2–3 years in L&D are required; you should have strong analytical, organizational, communication, and presentation skills, plus proficiency with

Qualifications

• Bachelor's degree in Psychology, HRM, Management, Education or related field.
• 2–3 years in Learning & Development, HR Development, Training or Organizational Development.
• Strong knowledge of Training Needs Analysis, program development and evaluation.
• Excellent analytical, organizational, communication and presentation skills.
• Ability to facilitate training and coordinate with multiple stakeholders.

Responsibilities

• Conduct Training Needs Analysis to identify development needs based on goals and performance.
• Develop and implement annual training plans, calendars and learning programs.
• Design, coordinate and facilitate internal training, workshops, coaching and on-the-job training.
• Develop onboarding programs including orientation materials and evaluation processes.
• Maintain Competency Dictionary with core, leadership and functional competencies.
• Map competencies and recommend development programs and IDPs.
• Develop Service Excellence Guidelines and SOPs; monitor service standards and improvements.
• Support Employee Engagement initiatives and evaluate program effectiveness.
• Prepare reports and provide recommendations to the HRGA Manager.

Skills

Analytical

Organizational

Communication

Presentation

Education

Bachelor's degree (S1) in Psychology, HR Management, Management, Education

Tools

Excel

Google Sheets

PowerPoint

Job description

Conduct Training Needs Analysis (TNA) to identify employee development needs based on organizational goals, performance evaluations, and competency gaps.

Develop and implement annual training plans, training calendars, and learning programs covering both technical and behavioral competencies.

Design, coordinate, and facilitate various learning initiatives, including internal training, workshops, coaching, mentoring, and on-the-job training.

Develop and manage structured employee onboarding programs, including orientation materials, onboarding schedules, and evaluation processes to ensure effective employee integration.

Develop and maintain the company's Competency Dictionary, including core, leadership, and functional competencies, competency indicators, and proficiency levels.

Conduct competency mapping and gap analysis, and recommend appropriate employee development programs and Individual Development Plans (IDPs).

Develop and standardize Service Excellence Guidelines and Service SOPs, including customer handling, complaint management, and service quality standards.

Coordinate with relevant departments to ensure the implementation and continuous improvement of service standards and procedures.

Support the planning and execution of Employee Engagement initiatives, including employee activities, recognition programs, wellness programs, and internal engagement events.

Monitor and evaluate the effectiveness of training, onboarding, and employee engagement programs.

Prepare regular reports and provide recommendations related to learning and development initiatives to the HRGA Manager.

Qualification:

Bachelor's degree (S1) in Psychology, Human Resource Management, Management, Education, or a related field.

Minimum 2-3 years of experience in Learning & Development, HR Development, Training, or Organizational Development.

Good understanding of Training Needs Analysis (TNA), training program development, and training evaluation.

Strong analytical, organizational, communication, and presentation skills.

Able to facilitate training sessions and coordinate effectively with multiple stakeholders.

Proficient in Microsoft Office / Google Workspace, particularly Excel / Google Sheets and PowerPoint.

Proactive, creative, detail-oriented, and able to work independently as well as collaboratively.