IT Support Monitoring

Fortress Digital Services; Jakarta Selatan; Presencial; IDR 66.960.000 - 100.440.000; Jornada completa

Descripción de la vacante

Fortress Digital Services is seeking a Service Desk Analyst to handle COB, data restoration, and backup maintenance while providing 24/7 monitoring and acting as the first contact for clients via WhatsApp, email, and phone.

You will monitor system availability, log incidents, and escalate as needed. The role requires a rotating shift schedule, including weekends and public holidays, to meet operational needs.

Formación

• Basic knowledge of Linux Operating Systems and networking fundamentals.
• Basic knowledge of Microsoft Office and communication skills.
• Willing to work on rotating shifts including weekends and public holidays as required.

Responsabilidades

• Handle internal and external service requests related to COB, data restoration, and backup maintenance.
• Perform 24/7 environment monitoring and act as first point of contact for clients via WhatsApp, email, and phone.
• Monitor system availability; record incidents and service requests, and escalate to relevant teams when needed.
• Work on a rotating shift schedule with a 5-day work week and 2 days off.

Conocimientos

Linux

Networking basics

Microsoft Office

Communication skills

Teamwork

Educación

D3 or D4/S1 in IT/CS/CE

Descripción del empleo

Job Description:

1. Handle internal and external service requests related to COB (Core Banking), data restoration, and data backup maintenance.
2. Perform 24/7 environment monitoring and act as the first point of contact (L1) for clients, handling inquiries and service requests through WhatsApp, email, and phone.
3. Monitor system availability and ensure that any incidents or service requests are properly recorded, followed up, and escalated to the relevant teams when necessary.
4. Work on a shift basis, following a 5-day work schedule with 2 days off, in accordance with the operational requirements.

Requirements:

1. Minimum Diploma (D3) or Bachelor's Degree (D4/S1) in Information Technology, Computer Science, Computer Engineering, or a related field.
2. Fresh graduates are welcome to apply; candidates with up to 1 year of relevant work experience are preferred.
3. Basic knowledge of Linux Operating Systems, networking fundamentals, and Microsoft Office.
4. Good communication skills, with the ability to handle client inquiries professionally.
5. Willing to work on a rotating shift schedule, including weekends and public holidays, as required by operational needs.
6. Detail-oriented, responsible, and able to work effectively in a team.