IT Support Monitoring

Fortress Digital Services; Cilandak Timur; Presencial; IDR 66.960.000 - 89.280.000; Jornada completa

Descripción de la vacante

Fortress Digital Services seeks an IT Support Analyst to handle COB, data restoration, and backup maintenance requests. You will be the first contact for clients via WhatsApp, email and phone, while monitoring environments 24/7 to ensure uptime.

Applicants should have a IT-related degree (D3/D4/S1), fresh graduates welcome, and basic Linux, networking, and MS Office skills. You’ll work a rotating shift, including weekends and holidays, in a collaborative team.

Formación

• Degree in IT or related field (D3/D4/S1) required or preferred.
• Fresh graduates welcome; up to 1 year of relevant experience preferred.
• Basic knowledge of Linux OS and networking fundamentals.
• Good communication and ability to handle client inquiries professionally.

Responsabilidades

• Handle internal and external service requests related to COB, data restoration, and backup maintenance.
• Perform 24/7 environment monitoring and act as the first point of contact for clients via WhatsApp, email, and phone.
• Monitor system availability and log incidents, escalating to relevant teams as needed.
• Working in a rotating shift schedule (5 days on, 2 off) including weekends/public holidays.

Conocimientos

Linux basics

Networking basics

MS Office

Communication skills

Teamwork

Educación

Diploma (D3) or Bachelor's Degree (D4/S1) in IT or related field

Descripción del empleo

• Handle internal and external service requests related to COB (Core Banking), data restoration, and data backup maintenance.
• Perform 24/7 environment monitoring and act as the first point of contact (L1) for clients, handling inquiries and service requests through WhatsApp, email, and phone.
• Monitor system availability and ensure that any incidents or service requests are properly recorded, followed up, and escalated to the relevant teams when necessary.
• Work on a shift basis, following a 5-day work schedule with 2 days off, in accordance with the operational requirements.

Requirements:

• Minimum Diploma (D3) or Bachelor's Degree (D4/S1) in Information Technology, Computer Science, Computer Engineering, or a related field.
• Fresh graduates are welcome to apply; candidates with up to 1 year of relevant work experience are preferred.
• Basic knowledge of Linux Operating Systems, networking fundamentals, and Microsoft Office.
• Good communication skills, with the ability to handle client inquiries professionally.
• Willing to work on a rotating shift schedule, including weekends and public holidays, as required by operational needs.
• Detail-oriented, responsible, and able to work effectively in a team.