Application Monitoring Support – Operator (Shifting)

PT Lawencon Internasional; Jakarta Selatan; In loco; IDR 55.800.000 - 89.280.000; Tempo pieno

Descrizione del lavoro

PT Lawencon Internasional seeks an Application Monitoring Support – Operator (Shifting) to monitor application availability and performance, use monitoring tools, and coordinate with technical teams to resolve incidents fromJakarta South. The role requires a D3 in IT/CS/IS and a proactive, team‑oriented mindset.

The successful candidate will handle incident reporting, SOP adherence, and continuous learning while rotating shifts including nights and weekends to ensure continuous service.

Competenze

• Diploma III (D3) in Information Technology, Computer Science, Information Systems, or related field.
• Strong initiative and motivation to learn and develop professionally.
• Ability to use web-based and mobile applications effectively.
• Basic analytical and problem-solving skills for identifying issues.
• Good written and verbal communication skills.
• Ability to follow SOPs, report incidents accurately, and escalate issues appropriately.
• Ability to work in a team and coordinate with technical support personnel.
• Willingness to work a 24/7 rotating shift schedule, including nights, weekends, and holidays.

Mansioni

• Monitor application availability, performance, and status to ensure smooth operation.
• Perform routine monitoring through designated tools, web and mobile apps.
• Identify and report errors, disruptions, abnormalities, and issues.
• Perform initial analysis and escalate incidents to the proper team.
• Record, document, and report incidents and monitoring results.
• Follow SOPs and monitoring guidelines for consistent support.
• Coordinate with support teams to resolve incidents and restore services.
• Provide shift handovers and accurate updates on incidents and monitoring.
• Communicate status to stakeholders and participate in ongoing learning.

Conoscenze

Web & mobile apps

Analytical skills

Communication

SOP adherence

Teamwork

Shift work

24/7 availability

Formazione

Diploma III (D3) in IT/CS/IS

Descrizione del lavoro

Application Monitoring Support – Operator (Shifting)

Monitor application availability, performance, and operational status to ensure applications run smoothly.

Perform routine application monitoring through designated monitoring tools, web-based applications, and mobile applications.

Identify and report application errors, service disruptions, abnormalities, and potential operational issues.

Perform initial analysis of application problems and elevate incidents to the appropriate technical support team.

Record, document, and report incidents, monitoring results, and operational activities in accordance with established procedures.

Follow standard operating procedures (SOPs) and monitoring guidelines to ensure consistent operational support.

Coordinate with application support and technical teams to facilitate incident resolution and service restoration.

Perform shift handovers and provide accurate updates on ongoing incidents and monitoring activities.

Maintain clear and timely communication with relevant stakeholders regarding application status and reported issues.

Participate in continuous learning and training to improve application monitoring skills and technical knowledge.

Job Requirements

Minimum Diploma III (D3) in Information Technology, Computer Science, Information Systems, or a related field.

Strong initiative, a positive work ethic, and a high level of motivation to learn and develop professionally.

Ability to use web-based and mobile applications effectively.

Basic analytical and problem-solving skills, particularly in identifying and analyzing application-related issues.

Good communication skills, both written and verbal.

Ability to follow standard operating procedures, report incidents accurately, and elevate issues appropriately.

Ability to work effectively in a team and coordinate with relevant technical support personnel.

Willingness to work on a 24/7 rotating shift schedule, including nights, weekends, and public holidays, as required by operational needs.

We are a rapid-growth and highly innovative IT company based in South Jakarta. We are looking for talented and motivated candidates to be part of our team.Our employees are youthfully enthusiatic and highly passionate about advancement in Information Technology. Thus, we invite you to futher develop your professional expertise and join us in our path to become the chosen software provider in business enterprise application.