24/7 IT Support & Monitoring Specialist

Fortress Digital Services; Cilandak Timur; On-site; IDR 66,960,000 - 89,280,000; Full time

Job summary

Fortress Digital Services seeks an IT Support Analyst to handle COB, data restoration, and backup maintenance requests. You will be the first contact for clients via WhatsApp, email and phone, while monitoring environments 24/7 to ensure uptime.

Applicants should have a IT-related degree (D3/D4/S1), fresh graduates welcome, and basic Linux, networking, and MS Office skills. You’ll work a rotating shift, including weekends and holidays, in a collaborative team.

Qualifications

• Degree in IT or related field (D3/D4/S1) required or preferred.
• Fresh graduates welcome; up to 1 year of relevant experience preferred.
• Basic knowledge of Linux OS and networking fundamentals.
• Good communication and ability to handle client inquiries professionally.

Responsibilities

• Handle internal and external service requests related to COB, data restoration, and backup maintenance.
• Perform 24/7 environment monitoring and act as the first point of contact for clients via WhatsApp, email, and phone.
• Monitor system availability and log incidents, escalating to relevant teams as needed.
• Working in a rotating shift schedule (5 days on, 2 off) including weekends/public holidays.

Skills

Linux basics

Networking basics

MS Office

Communication skills

Teamwork

Education

Diploma (D3) or Bachelor's Degree (D4/S1) in IT or related field

Job description

Fortress Digital Services seeks an IT Support Analyst to handle COB, data restoration, and backup maintenance requests. You will be the first contact for clients via WhatsApp, email and phone, while monitoring environments 24/7 to ensure uptime.

Applicants should have a IT-related degree (D3/D4/S1), fresh graduates welcome, and basic Linux, networking, and MS Office skills. You’ll work a rotating shift, including weekends and holidays, in a collaborative team.