Engineer Onsite ITOM Application and Database (Project Based)

Lintasarta; Kota Bandung; In loco; IDR 66.960.000 - 111.600.000; Tempo pieno

Descrizione del lavoro

Lintasarta is seeking a 7x24 Monitoring Specialist to oversee continuous monitoring of critical applications and databases, recording system conditions, and promptly following up on alerts to ensure service availability.

The role requires 3x8-hour onsite shifts, documenting handovers, logging incidents, and preparing runbooks with preventive actions and standard procedures.

Competenze

• Education in IT as stated (D3/S1 or SMK IT).
• Minimum 3 years of experience in application/database management.
• Must hold a relevant competency certification.

Mansioni

• 7x24 monitoring of critical applications and databases.
• Record monitoring data within ≤30 minutes and document shift handovers.
• Follow up on threshold breaches and incidents within ≤15 minutes.

Conoscenze

Monitoring concepts

Incident handling

Runbooks

Shift handovers

Onsite work

Formazione

Diploma/BA in IT

SMK in IT

Strumenti

Windows Server

Red Hat

Ubuntu/Linux

Descrizione del lavoro

Responsible for continuous (7x24) monitoring of critical applications and databases, regularly recording system conditions, following up on alerts and incidents promptly in accordance with procedures, and maintaining service availability and stability through preventive actions and operational documentation.

1. 7x24 Monitoring

• Continuously monitor monitored objects, namely critical applications and databases, throughout the shift
• Observe metrics, alerts, logs, and traces to detect anomalies as early as possible

2. Recording and Checklists

• Record monitoring checklists (metrics, alerts, logs, traces) within ≤30 minutes
• Document system conditions and findings at every shift change (shift handover)

3. Threshold and Incident Handling

• Follow up on threshold breaches and incidents within ≤15 minutes
• Escalate to the relevant teams according to procedure when an incident cannot be resolved at the operator level
• Log incidents and their follow-up in the ticketing system in use

4. Preventive Actions

• Carry out preventive actions in accordance with the applicable approval protocol, including capacity and application/database health checks
• Follow change and approval procedures before taking any action on production systems

5. Documentation

• Prepare and update operational runbooks
• Provide suggestions for procedural improvements based on field findings

Requirements Mandatory Qualifications:

• Minimum education: Diploma (D3)/Bachelor’s (S1) in Information Technology, or Vocational High School (SMK) in Information Technology
• Minimum 3 years of experience in application/database management
• Holds a relevant competency certification
• Willing to work 3x8-hour shifts (7x24) and onsite
• Understands monitoring concepts (metrics, alerts, logs, traces) and basic incident handling
• Able to follow runbooks and escalation procedures with discipline
• Certifications -> Application/OS: Windows Server, Red Hat, Ubuntu/Linux, or similar

-> Database/Middleware: PostgreSQL, SQL Server, MySQL, RabbitMQ, Oracle, or similar