IT Supervisor

PT Reins Marindo Indonesia; Jakarta Pusat; On-site; IDR 300,000,000 - 540,000,000; Full time

Job summary

PT Reins Marindo Indonesia, a Food & Beverage company known for Gyu-Kaku, seeks a leader to head the IT Application team in delivering robust application support. You will monitor performance, manage incidents, and drive improvements across deployment, testing, and system processes.

The role requires 4–5 years in Application Support, a strong grasp of ERP/POS, SQL, APIs, and familiarity with Microsoft Dynamics 365 Business Central & Azure to optimize our enterprise apps in a multi-outlet

Qualifications

• Bachelor’s degree (S1) in Informatics Engineering, Information Systems, or related field.
• 4–5 years of experience in Application Support/Application Administration.
• Good understanding of enterprise applications, databases, SQL, and API integration.
• Understanding of deployment, backup, and change management processes.
• Familiar with ERP/POS and other business applications.
• Familiarity with Microsoft Dynamics 365 Business Central & Azure is a plus.

Responsibilities

• Lead and manage the IT Application team providing application support.
• Monitor application performance, troubleshooting, and incident resolution.
• Prioritize tasks and ensure SLA and issue resolution targets are achieved.
• Coordinate with users, vendors, and management regarding application needs and issues.
• Manage development, testing, deployment, and system improvement processes.
• Prepare application performance reports and improvement plans.

Skills

Leadership

Analytical

Problem solving

Communication

Education

Bachelor’s degree (S1)

Tools

ERP/POS systems

Microsoft Dynamics 365 Business Central

Azure

Job description

Lead and manage the IT Application team in providing application support.

Monitor application performance, troubleshooting, and incident resolution.

Prioritize tasks and ensure SLA and issue resolution targets are achieved.

Coordinate with users, vendors, and management regarding application needs and issues.

Manage development, testing, deployment, and system improvement processes.

Prepare application performance reports and improvement plans.

Qualifications

Minimum Bachelor’s degree (S1) in Informatics Engineering, Information Systems, or a related field.

4–5 years of experience in Application Support/Application Administration.

Good understanding of enterprise applications, databases, SQL, and API integration.

Understanding of deployment, backup, and change management processes.

Familiar with ERP/POS and other business applications.

Familiarity with Microsoft Dynamics 365 Business Central & Azure is a plus.

Strong leadership, analytical, problem-solving, and communication skills.

Experience in retail, restaurant, or multi-outlet business operations is a plus.

Restaurants & Cafes (Full Service) 101-1,000 employees

PT. Reins Marindo Indonesia is a Food & Beverage Company from Japan with the trademark "Gyu-Kaku".

In addition to success in their home country, Japan, Gyu-Kaku are also successful in countries such as Singapore, Philippines, Thailand and Malaysia.

Now present in Indonesia with an attractive casual concept and in the next 2 years, 100 outlets will be opened throughout Indonesia.

Let's Succeed Together.