IT Support & Operations Staff
Kop. Nusantara
Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
Kop. Nusantara mengundang tenaga IT Support tingkat pertama untuk menangani permasalahan aplikasi, perangkat keras, perangkat lunak, jaringan, dan operasional. Posisi ini memantau, mengelola, menguji, serta menyelesaikan tiket insiden sesuai SLA.
Penanggung jawab meliputi instalasi, konfigurasi, pemeliharaan, dan pemecahan masalah PC, laptop, printer, scanner, IP Phone, serta perangkat jaringan. Diperlukan kemampuan analitis, komunikasi, dan kerja tim yang kuat.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum 1 year experience in IT Support, Infrastructure Support, or Ticketing Support.
- Understanding of networking, hardware troubleshooting, MySQL, Unix/Linux, and basic server administration.
- Familiar with routers, switches, access points, and ticketing systems.
- Strong analytical, communication, and teamwork skills.
- Willing to work in shifts and support operational needs.
- Honest, disciplined, and responsible.
Responsibilities
- Provide first-level technical support for applications, hardware, software, network, and operational issues
- Monitor, manage, troubleshoot, and resolve incident tickets based on SLA
- Handle installation, configuration, maintenance, and troubleshooting of PCs, laptops, printers, scanners, IP Phones, and network devices
- Support web/mobile application troubleshooting and operational monitoring, including EOD processes
- Escalate unresolved issues to related teams when necessary
- Maintain documentation for incidents, resolutions, and operational activities
- Coordinate with internal teams to ensure smooth IT operations
Skills
Education
Tools
Job description
Provide first-level technical support for applications, hardware, software, network, and operational issues
Monitor, manage, troubleshoot, and resolve incident tickets based on SLA
Handle installation, configuration, maintenance, and troubleshooting of PCs, laptops, printers, scanners, IP Phones, and network devices
Support web/mobile application troubleshooting and operational monitoring, including EOD processes
Escalate unresolved issues to related teams when necessary
Maintain documentation for incidents, resolutions, and operational activities
Coordinate with internal teams to ensure smooth IT operations
Bachelor’s degree in Computer Science, Information Technology, or related field
Minimum 1 year experience in IT Support, Infrastructure Support, or Ticketing Support
Understanding of networking, hardware troubleshooting, MySQL, Unix/Linux, and basic server administration
Familiar with routers, switches, access points, and ticketing systems
Strong analytical, communication, and teamwork skills
Willing to work in shifts and support operational needs
Honest, disciplined, and responsible
Experience with firewall configuration and network monitoring tools
Experience in operational support or financial services industry
Basic understanding of accounting processes and English communication
Relevant IT certifications are a plus
Perks and benefits
- Kesehatan & Perlindungan (Health & Protection)
- Keuangan & Bonus (Financial & Monetary Rewards)
- Pengembangan Diri & Karir (Growth & Learning)
- Fasilitas Area Kerja (Office Amenities)
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
