IT Helpdesk Application Support

PT Datacaraka Solusindo; Kebayoran Baru; On-site; IDR 96,000,000 - 144,000,000; Full time

Job summary

PT Datacaraka Solusindo is seeking an IT Helpdesk Application Support professional to join our technology team in Jakarta on a contract basis. You will provide technical assistance to users, troubleshoot application issues, and assist with deployments from our Jakarta office.

Strong communication and problem-solving skills are essential to maintain user satisfaction. Requirements include experience in IT helpdesk or application support, familiarity with .NET, HTML, IIS, MSSQL, and a willingness

Qualifications

• Experience in IT helpdesk or application support roles.
• Familiar with web-based systems using .NET, HTML, IIS and MSSQL.
• SSIS experience is a plus and Linux may be encountered.
• Strong troubleshooting and independent work ability.
• Proficient English communication; Indonesian language is a plus.

Responsibilities

• Provide first-line support via phone, email, and ticketing systems.
• Troubleshoot and resolve application and IT infrastructure issues.
• Document incidents and resolutions in the ticketing system.
• Escalate complex issues to senior staff as needed.
• Assist with installation, configuration, and deployment of applications.
• Perform routine maintenance and monitoring tasks.
• Provide user training on application features and best practices.
• Maintain professional communication and customer service standards.
• Collaborate with IT teams to identify recurring issues.

Skills

IT Helpdesk Support

Application Support

Customer Service

Troubleshooting

English Communication

Team Collaboration

Education

IT/Computing Certification

Tools

.NET Framework

HTML

IIS

MS SQL

SSIS

Windows

Linux

Ticketing Systems

Job description

About the role

PT Datacaraka Solusindo is seeking an IT Helpdesk Application Support professional to join our growing technology team in Jakarta. This is a contract position offering a dynamic opportunity to provide technical support and troubleshooting for our applications and IT systems. In this role, you will be at the forefront of our customer service operations, ensuring that our users receive prompt and effective technical assistance. You will work in our Jakarta office, supporting our internal teams and external clients with application-related issues and IT system difficulties. This position is crucial to maintaining our operational efficiency and user satisfaction.

Key responsibilities

Provide first-line technical support to end users via phone, email, and ticketing systems, addressing application and IT infrastructure issues

Troubleshoot and resolve software application problems, including diagnosing errors, identifying root causes, and implementing solutions

Document all support incidents accurately in the ticketing system, maintaining detailed records of issues and resolutions

Escalate complex technical issues to senior technical staff or development teams when necessary, ensuring proper handoff and follow-up

Assist with the installation, configuration, and deployment of applications and software updates

Perform routine maintenance tasks including system monitoring, log reviews, and preventative troubleshooting

Provide user training and guidance on application features, functionality, and best practices

Maintain a professional attitude and professional communication with users at all times, ensuring excellent customer service standards

Collaborate with IT teams to identify recurring issues and contribute to continuous improvement initiatives

Meet performance metrics including response times, resolution times, and user satisfaction ratings

What we're looking for

Proven experience in IT helpdesk support or application support roles, preferably within a fast-paced IT environment

Strong exposure and experience in maintaining web-based system using .NET Framework, HTML, IIS, and MSSQL

Experience in SSIS will be an advantage

Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently

Knowledge of common operating systems, including Windows and potentially Linux

Familiarity with IT ticketing and remote support systems

Excellent communication skills with the ability to explain technical concepts to non-technical users

Ability to work independently and as part of a team in a collaborative environment

Problem-solving mindset with strong attention to detail

Proficiency in English, both written and spoken, is essential

Indonesian language skills are advantageous

Relevant IT certifications such as CompTIA A+, Microsoft Certified Associate, or equivalent qualifications are preferred

Experience with specific applications or enterprise software solutions would be beneficial

Customer service orientation with patience and a commitment to user satisfaction

What we offer

PT Datacaraka Solusindo is committed to providing a supportive and inclusive work environment. We offer competitive remuneration aligned with industry standards for contract positions. As part of our team, you will have access to professional development opportunities to enhance your technical skills and advance your IT career. We foster a collaborative workplace culture where innovation and continuous learning are encouraged. We value work-life balance and provide a flexible working environment where possible. Our team is dedicated to supporting your growth within the organisation, with potential opportunities to transition to permanent roles based on performance and business needs.

About us

PT Datacaraka Solusindo is a leading information and communication technology company based in Jakarta, Indonesia. We specialise in providing innovative IT solutions and support services to businesses across various sectors. Our mission is to deliver high-quality technology services that enable our clients to achieve their business objectives efficiently and securely. We pride ourselves on our technical expertise, customer-centric approach, and commitment to excellence. With a talented team of IT professionals, we are dedicated to staying at the forefront of technological advancements and providing exceptional value to our clients and partners.