IT Application Officer

PT SURYA SEMESTA INTERNUSA TBK; Jakarta Pusat; On-site; IDR 70,000,000 - 100,000,000; Full time

Job summary

PT Surya Semesta Internusa Tbk is seeking an IT Application Officer to manage and support business applications across their lifecycle, ensuring availability, performance, and continuous improvement.

The role requires strong SDLC, SQL, ERP knowledge, and experience with end-to-end ERP deployments, UAT, and stakeholder collaboration. Candidates should excel in analysis and communication, with ITIL knowledge considered a plus.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Accounting Information System, or a related field.
• Minimum 5-8 years of experience in Application Support, Business Applications, ERP, or a similar role, including at least two end-to-end ERP or enterprise system implementations.
• Strong knowledge of SDLC, SQL, ERP/business applications, and system integration.
• Experience in application troubleshooting, UAT, vendor management, and stakeholder collaboration.
• Strong analytical, problem-solving, and communication skills.
• ITIL Foundation or other relevant certifications are an advantage.

Responsibilities

• Manage and support business applications their lifecycle to ensure system availability, performance, and continuous improvement.
• Analyze business requirements and deliver application solutions, enhancements, and system integrations that support business operations.
• Provide Level 2 application support by troubleshooting issues, performing root cause analysis, and coordinating with vendors to ensure timely resolution.
• Monitor application performance, perform preventive maintenance, and ensure system security, stability, backup, and recovery processes.
• Collaborate with business users on requirements gathering, implementation, User Acceptance Testing (UAT), training, and post-implementation support.
• Manage user access, maintain application documentation, and ensure compliance with IT policies, standards, and audit requirements.
• Identify opportunities to leverage AI, automation, and emerging technologies to improve business processes and user experience.

Skills

SDLC knowledge

SQL

Analytical skills

Communication

UAT

Vendor management

Education

Bachelor's degree in IT/IS or related field

Tools

ERP systems

System integration

ITIL

Job description

PT Surya Semesta Internusa Tbk | Full time

IT Application Officer

South Jakarta, Indonesia | Posted on 07/13/2026

• Job Type Full time
• State/Province Jakarta
• City South Jakarta

Job Description

• Manage and support business applications their lifecycle to ensure system availability, performance, and continuous improvement.
  
• Analyze business requirements and deliver application solutions, enhancements, and system integrations that support business operations.
  
• Provide Level 2 application support by troubleshooting issues, performing root cause analysis, and coordinating with vendors to ensure timely resolution.
  
• Monitor application performance, perform preventive maintenance, and ensure system security, stability, backup, and recovery processes.
  
• Collaborate with business users on requirements gathering, implementation, User Acceptance Testing (UAT), training, and post-implementation support.
  
• Manage user access, maintain application documentation, and ensure compliance with IT policies, standards, and audit requirements.
  
• Identify opportunities to leverage AI, automation, and emerging technologies to improve business processes and user experience.
  

Requirements

• Bachelor's degree in Information Technology, Information Systems, Accounting Information System, or a related field.
  
• Minimum 5-8 years of experience in Application Support, Business Applications, ERP, or a similar role, including at least two end-to-end ERP or enterprise system implementations.
  
• Strong knowledge of SDLC, SQL, ERP/business applications, and system integration.
  
• Experience in application troubleshooting, UAT, vendor management, and stakeholder collaboration.
  
• Strong analytical, problem-solving, and communication skills.
  
• ITIL Foundation or other relevant certifications are an advantage.