Hotel Operations Leader & Guest Experience Manager

Ayana; Karawang Barat; On-site; IDR 446,400,000 - 781,200,000; Full time

Benefits offered by this job

Positive Working

Great Environment

Supportive Team Work

Job summary

AYANA Hospitality seeks an Executive Assistant Manager to work closely with the General Manager, overseeing daily hotel operations and driving guest satisfaction through cross‑department collaboration. The ideal candidate has 5+ years in hotel management, strong leadership, excellent communication, and proficiency with hotel management software and MS Office.

This role involves budgeting, policy development, staff performance oversight, and participation in strategic planning to maintain high

Qualifications

• Minimum of 5 years of experience in hotel management or similar role within the hospitality industry.
• Strong leadership and management skills, with a proven ability to motivate and guide teams.
• Excellent communication and interpersonal skills.
• Proficient in hotel management software and Microsoft Office Suite.

Responsibilities

• Oversee hotel operations alongside the General Manager covering guest services, housekeeping, F&B, and maintenance.
• Ensure high guest satisfaction by engaging with all departments.
• Monitor and evaluate staff performance with constructive feedback to enhance productivity.
• Develop and implement operational policies and procedures to improve efficiency.
• Assist in budget preparation and cost-control measures.
• Conduct regular inspections of the hotel to ensure adherence to quality standards.
• Handle guest inquiries, concerns, and complaints professionally.
• Support strategic planning and decision-making with the General Manager.

Skills

Leadership

Communication

Interpersonal skills

MS Office

Education

Bachelor’s degree in Hospitality Management

Tools

Hotel management software

Microsoft Office Suite

Job description

AYANA Hospitality seeks an Executive Assistant Manager to work closely with the General Manager, overseeing daily hotel operations and driving guest satisfaction through cross‑department collaboration. The ideal candidate has 5+ years in hotel management, strong leadership, excellent communication, and proficiency with hotel management software and MS Office.

This role involves budgeting, policy development, staff performance oversight, and participation in strategic planning to maintain high