Spa Assistant Manager | AYANA Komodo

AYANA Hospitality Group; Komodo; On-site; IDR 520,652,551 - 867,754,252; Full time

Job summary

AYANA Hospitality Group is looking for a Spa Assistant Manager in Nusa Tenggara Timur, Komodo. The position oversees daily spa operations to ensure an excellent guest experience while meeting operational targets. Responsibilities include supporting staff performance, managing costs, and enhancing guest satisfaction. Candidates should have 2–3 years of supervisory experience in a spa or hospitality environment, with strong knowledge of spa operations and exceptional leadership skills.

Qualifications

• Minimum 2–3 years of experience in a supervisory role within a spa or hospitality environment.
• Strong knowledge of spa operations, treatments, wellness programs, and guest service standards.
• Ability to handle guest concerns professionally and support revenue achievement through upselling and retail initiatives.

Responsibilities

• Oversee daily spa operations to ensure smooth service flow and excellent guest experiences.
• Supervise and support day-to-day bar operations, ensuring service is efficient and courteous.
• Monitor beverage cost, inventory, and ordering processes to ensure profitability.

Skills

Leadership

Guest service

Communication

Teamwork

Service-oriented mindset

Job description

The Spa Assistant Manager is responsible for overseeing daily spa operations to ensure smooth service flow, excellent guest experiences, and the achievement of operational targets in line with AYANA standards. This role supports team performance, service quality, and overall guest satisfaction while maintaining the hotel’s standards and wellness experience.

• Supervise and support day-to-day bar operations, ensuring service is efficient, courteous, and aligned with brand standards.
• Monitor beverage cost, inventory, and ordering processes to ensure profitability and stock availability.
• Assist in scheduling, staff training, performance reviews, and promoting a positive working environment.
• Collaborate with relevant departments to implement promotions, events, and beverage service enhancements.
• Handle guest interactions, feedback, and complaints with professionalism and urgency to ensure high guest satisfaction.

• Minimum 2–3 years of experience in a supervisory role within a spa or hospitality environment.
• Strong knowledge of spa operations, treatments, wellness programs, and guest service standards.
• Good leadership, teamwork, and communication skills with a service-oriented mindset.
• Ability to handle guest concerns professionally and support revenue achievement through upselling and retail initiatives.
• Familiar with spa booking systems, operational reporting, and hygiene, safety, and sanitation standards.