Front Desk Team Lead — Guest Experience & Operations

Ayana; Komodo; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Ayana is seeking a Front Desk Supervisor to lead daily operations at the Front Desk, ensuring seamless, guest-focused service. You will support the Front Office team, handle guest concerns, and coordinate interdepartmental communication while upholding hotel standards.

Responsibilities include supervising check-in/out, coaching staff, resolving complaints promptly, and coordinating with Housekeeping, Reservations, and Accounting for smooth operations.

Qualifications

• Educational background in Hospitality or related field (Degree in Hotel Management preferred).
• Proven experience in a Front Office role; supervisory or team lead experience is highly desirable.
• Excellent communication skills in English (spoken and written); fluency in a second language is a plus.
• Strong knowledge of hotel systems and operations; prior experience with OPERA PMS is an advantage.
• High attention to detail, ability to lead a team, and capable of managing guest situations with professionalism and empathy

Responsibilities

• Supervise daily Front Desk operations including check-in/out processes, team assignments, and guest service quality in accordance with hotel standards.
• Coach and support team members through real-time feedback, scheduling, grooming checks, and task delegation.
• Handle guest complaints and requests promptly, ensuring timely follow-up and guest satisfaction.
• Collaborate with Housekeeping, Reservations, and Accounting to ensure room readiness, billing accuracy, and operational coordination.
• Monitor Front Desk resources and supplies, maintain proper documentation, and represent the department in internal meetings as required.

Skills

Front Desk Operations

Team Leadership

Guest Service

Communication

Education

Hospitality degree

Tools

OPERA PMS

Job description

Ayana is seeking a Front Desk Supervisor to lead daily operations at the Front Desk, ensuring seamless, guest-focused service. You will support the Front Office team, handle guest concerns, and coordinate interdepartmental communication while upholding hotel standards.

Responsibilities include supervising check-in/out, coaching staff, resolving complaints promptly, and coordinating with Housekeeping, Reservations, and Accounting for smooth operations.