Front Office Manager

AYANA Hospitality Group; Jawa Barat; On-site; IDR 111,600,000 - 167,400,000; Full time

Benefits offered by this job

Health Insurance

Dormitory for sharing

Great Environment

Job summary

A leading hospitality company in Indonesia is seeking an experienced Front Office Manager to oversee front desk operations. You will be responsible for managing reception staff, guest inquiries, and ensuring high service standards. The ideal candidate has 2+ years in front office management and a degree in Hospitality Management. This role requires strong leadership and communication skills, along with knowledge of hotel management software. Competitive benefits including health insurance and shared dormitory accommodation are offered.

Qualifications

• Minimum of 2 years of experience in a front office management role in the hospitality industry.
• Strong knowledge of hotel management software.
• Fluency in English, both written and spoken; additional languages are a plus.

Responsibilities

• Be the first point of contact for guests, ensuring a welcoming front desk operation.
• Oversee reception staff and manage guest inquiries and reservations.
• Inspire the team to provide outstanding customer service.

Skills

Outstanding communication and organizational skills

Strong leadership and team management skills

Fluency in English

Knowledge of hotel management software

Education

Bachelor's degree in Hospitality Management or a related field

Tools

OPERA

Job description

AYANA Hospitality is seeking a skilled and motivated Front Office Manager to join our dynamic team. In this role, you will be the first point of contact for our guests, responsible for ensuring a welcoming and efficient front desk operation. You will oversee reception staff, manage guest inquiries and reservations, and ensure that our service standards are consistently met. Your leadership will inspire a team that is dedicated to providing outstanding customer service while maintaining a professional and courteous atmosphere.

• Minimum of 2 years of experience in a front office management role in the hospitality industry
• Bachelor's degree in Hospitality Management or a related field
• Strong knowledge of hotel management software (e.g., OPERA)
• Outstanding communication and organizational skills
• Ability to resolve conflicts and handle guest complaints effectively
• Strong leadership and team management skills
• Have experience with brand standard audit
• Fluency in English, both written and spoken; additional languages are a plus

• Health Insurance
• Dormitory for sharing
• Great Environment