Spa Assistant Manager | AYANA Komodo

Ayana; Komodo; On-site; IDR 200,880,000 - 334,800,000; Full time

Job summary

Ayana seeks a Spa Assistant Manager to oversee daily spa operations, ensuring smooth service flow and exceptional guest experiences in line with AYANA standards. You will support the team, drive service quality, and collaborate across departments to promote wellness and revenue initiatives.

Ideal candidates bring 2–3 years in supervision within spa or hospitality, strong leadership and communication skills, and a commitment to high guest satisfaction and safety standards.

Qualifications

• 2–3 years in a supervisory role in spa or hospitality.
• Strong knowledge of spa operations, wellness programs, and guest service standards.
• Excellent leadership, teamwork and communication skills with a service mindset.
• Ability to handle guest concerns professionally and drive revenue through upselling and retail.
• Familiar with spa booking systems, reporting, hygiene and safety standards.

Responsibilities

• Oversee and support daily spa operations to ensure smooth service flow.
• Aim for excellent guest experiences and achievement of operational targets.
• Support team performance, service quality and AYANA standards.
• Assist in scheduling, staff training and performance reviews.
• Collaborate with departments to implement promotions and events.
• Handle guest interactions, feedback, and complaints with professionalism.

Skills

Spa operations knowledge

Leadership

Guest service

Communication

Teamwork

Staff training

Upselling & retail

Scheduling

Hygiene & safety

Education

Tools

Spa booking systems

Operational reporting

Job description

The Spa Assistant Manager is responsible for overseeing daily spa operations to ensure smooth service flow, excellent guest experiences, and the achievement of operational targets in line with AYANA standards. This role supports team performance, service quality, and overall guest satisfaction while maintaining the hotel's standards and wellness experience.

• Supervise and support day-to-day bar operations, ensuring service is efficient, courteous, and aligned with brand standards.
• Monitor beverage cost, inventory, and ordering processes to ensure profitability and stock availability.
• Assist in scheduling, staff training, performance reviews, and promoting a positive working environment.
• Collaborate with relevant departments to implement promotions, events, and beverage service enhancements.
• Handle guest interactions, feedback, and complaints with professionalism and urgency to ensure high guest satisfaction.

Requirements

• Minimum 2-3 years of experience in a supervisory role within a spa or hospitality environment.
• Strong knowledge of spa operations, treatments, wellness programs, and guest service standards.
• Good leadership, teamwork, and communication skills with a service-oriented mindset.
• Ability to handle guest concerns professionally and support revenue achievement through upselling and retail initiatives.
• Familiar with spa booking systems, operational reporting, and hygiene, safety, and sanitation standards.