Guest Experience Supervisor - Front Office

AYANA Hospitality; Karawang Barat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

AYANA Hospitality seeks a Front Office Supervisor to lead the front desk team and ensure exceptional guest experiences. You will oversee daily operations, train staff, and support the Front Office Manager.

Ideal candidates have a diploma in hospitality, relevant experience, and excellent English communication. The role requires a proactive, service-oriented mindset in a luxury hotel environment.

Qualifications

• Educational and Professional Qualification: Min Diploma in Hospitality Industry.
• Relevant working experiences.
• Understand and knowledgable of Front Office and Hotel Operations.
• Honest, responsible, hardworker and willing to help.
• Excellent English Communication.

Responsibilities

• Lead front desk operations and supervise FDA & GRO staff.
• Coordinate with other departments for complaints, guest requests and room arrangements.
• Ensure daily operation runs smoothly across all areas.
• Able to work well under pressure and maintain a positive attitude.
• Demonstrate passion for service and sociable, open-minded demeanor.

Skills

Front Office Operations

Excellent English Communication

Education

Diploma in Hospitality Industry

Job description

AYANA Hospitality seeks a Front Office Supervisor to lead the front desk team and ensure exceptional guest experiences. You will oversee daily operations, train staff, and support the Front Office Manager.

Ideal candidates have a diploma in hospitality, relevant experience, and excellent English communication. The role requires a proactive, service-oriented mindset in a luxury hotel environment.