Spa Operations Lead

Ayana; Komodo; On-site; IDR 200,880,000 - 334,800,000; Full time

Job summary

Ayana seeks a Spa Assistant Manager to oversee daily spa operations, ensuring smooth service flow and exceptional guest experiences in line with AYANA standards. You will support the team, drive service quality, and collaborate across departments to promote wellness and revenue initiatives.

Ideal candidates bring 2–3 years in supervision within spa or hospitality, strong leadership and communication skills, and a commitment to high guest satisfaction and safety standards.

Qualifications

• 2–3 years in a supervisory role in spa or hospitality.
• Strong knowledge of spa operations, wellness programs, and guest service standards.
• Excellent leadership, teamwork and communication skills with a service mindset.
• Ability to handle guest concerns professionally and drive revenue through upselling and retail.
• Familiar with spa booking systems, reporting, hygiene and safety standards.

Responsibilities

• Oversee and support daily spa operations to ensure smooth service flow.
• Aim for excellent guest experiences and achievement of operational targets.
• Support team performance, service quality and AYANA standards.
• Assist in scheduling, staff training and performance reviews.
• Collaborate with departments to implement promotions and events.
• Handle guest interactions, feedback, and complaints with professionalism.

Skills

Spa operations knowledge

Leadership

Guest service

Communication

Teamwork

Staff training

Upselling & retail

Scheduling

Hygiene & safety

Education

Tools

Spa booking systems

Operational reporting

Job description

Ayana seeks a Spa Assistant Manager to oversee daily spa operations, ensuring smooth service flow and exceptional guest experiences in line with AYANA standards. You will support the team, drive service quality, and collaborate across departments to promote wellness and revenue initiatives.

Ideal candidates bring 2–3 years in supervision within spa or hospitality, strong leadership and communication skills, and a commitment to high guest satisfaction and safety standards.