Hospitality Floor Supervisor | Lead Service Excellence

PT En Prima Food And Beverage; Jakarta Utara; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT En Prima Food And Beverage is seeking a Floor Supervisor to join our Central Jakarta dining team in a full-time capacity. You will bridge front-of-house operations with management to ensure guests have memorable dining experiences.

Lead and train staff, manage reservations, and coordinate with kitchen and bar while upholding hygiene and service standards. A hospitality background and strong communication are essential, with flexibility for evenings and weekends.

Qualifications

• Proven experience in floor supervisory role in F&B.
• Strong knowledge of food service operations and dining protocols.
• Excellent interpersonal and communication skills.
• Ability to lead, train and motivate a team.
• Ability to stand long periods and work flexible hours.

Responsibilities

• Oversee daily floor operations and ensure service standards.
• Monitor table management and guest flow.
• Supervise front-of-house staff and support teams.
• Address guest inquiries and resolve issues promptly.
• Maintain cleanliness and presentation across dining areas.
• Train new staff on service protocols.
• Manage reservations and seating to maximise capacity.
• Coordinate with kitchen and bar teams.
• Monitor inventory and report discrepancies.
• Ensure compliance with health and safety regulations.

Skills

Customer service

Communication

Leadership

Training

Multitasking

POS proficiency

Problem solving

Hospitality knowledge

Education

Hospitality management qualification

Tools

POS systems

Job description

PT En Prima Food And Beverage is seeking a Floor Supervisor to join our Central Jakarta dining team in a full-time capacity. You will bridge front-of-house operations with management to ensure guests have memorable dining experiences.

Lead and train staff, manage reservations, and coordinate with kitchen and bar while upholding hygiene and service standards. A hospitality background and strong communication are essential, with flexibility for evenings and weekends.