Floor Supervisor

PT En Prima Food And Beverage; Jakarta Utara; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT En Prima Food And Beverage is seeking a Floor Supervisor to join our Central Jakarta dining team in a full-time capacity. You will bridge front-of-house operations with management to ensure guests have memorable dining experiences.

Lead and train staff, manage reservations, and coordinate with kitchen and bar while upholding hygiene and service standards. A hospitality background and strong communication are essential, with flexibility for evenings and weekends.

Qualifications

• Proven experience in floor supervisory role in F&B.
• Strong knowledge of food service operations and dining protocols.
• Excellent interpersonal and communication skills.
• Ability to lead, train and motivate a team.
• Ability to stand long periods and work flexible hours.

Responsibilities

• Oversee daily floor operations and ensure service standards.
• Monitor table management and guest flow.
• Supervise front-of-house staff and support teams.
• Address guest inquiries and resolve issues promptly.
• Maintain cleanliness and presentation across dining areas.
• Train new staff on service protocols.
• Manage reservations and seating to maximise capacity.
• Coordinate with kitchen and bar teams.
• Monitor inventory and report discrepancies.
• Ensure compliance with health and safety regulations.

Skills

Customer service

Communication

Leadership

Training

Multitasking

POS proficiency

Problem solving

Hospitality knowledge

Education

Hospitality management qualification

Tools

POS systems

Job description

About the role

PT En Prima Food And Beverage is seeking an enthusiastic and experienced Floor Supervisor to join our management team in Central Jakarta. This is a full-time position where you will play a crucial role in ensuring exceptional service delivery and maintaining operational excellence across our dining establishment. As a Floor Supervisor, you will be the vital link between our front-of-house team and management, directly impacting guest satisfaction and the overall success of our hospitality operations. Your leadership and attention to detail will be instrumental in creating memorable dining experiences for our patrons whilst maintaining the highest standards of service.

Key responsibilities

Oversee daily floor operations, ensuring all staff adhere to company service standards and procedures

Monitor table management and guest flow to optimise the dining experience for all customers

Supervise and support front-of-house staff, including servers, hosts, and support personnel

Respond promptly to guest inquiries, concerns, and complaints, ensuring swift and satisfactory resolution

Maintain impeccable standards of cleanliness, presentation, and organisation throughout the dining areas

Train new staff members on service protocols, menu knowledge, and house policies

Manage reservations and seating arrangements to maximise capacity and guest satisfaction

Conduct regular performance checks and provide constructive feedback to team members

Coordinate with kitchen and bar teams to ensure seamless service delivery

Monitor inventory levels and report any discrepancies or issues to management

Ensure compliance with health, safety, and hygiene regulations at all times

What we're looking for

Proven experience in a floor supervisor or similar supervisory role within in food and beverage industry or japanese restaurants

Strong knowledge of food service operations, including dining protocols and customer service best practices

Excellent interpersonal and communication skills with the ability to interact professionally with guests and staff

Outstanding organisational and multitasking abilities, with the capacity to manage multiple priorities in a fast-paced environment

Demonstrated leadership qualities with experience in training, motivating, and managing team members

Problem-solving skills with a calm and composed demeanour under pressure

Proficiency in basic computer systems and point-of-sale (POS) platforms

Ability to stand for extended periods and move around the establishment throughout shifts

High attention to detail with a commitment to maintaining service excellence

Flexibility with scheduling to accommodate operational needs, including evenings, weekends, and public holidays

A hospitality management qualification or relevant certification would be advantageous

What we offer

At PT En Prima Food And Beverage, we are committed to creating a supportive and rewarding work environment. We offer competitive remuneration packages commensurate with experience, opportunities for professional development and career progression within our growing organisation, and a collaborative team culture where your contributions are valued and recognised. We provide comprehensive on-the-job training and mentorship to help you excel in your role, and we foster an inclusive workplace where all team members are treated with respect and dignity. Our priority is the wellbeing and job satisfaction of our employees.

About us

PT En Prima Food And Beverage is a dynamic hospitality establishment dedicated to delivering exceptional dining experiences. We pride ourselves on our commitment to quality service, authentic cuisine, and creating welcoming spaces where guests feel valued and appreciated. Our team is driven by a passion for hospitality and a dedication to excellence in every aspect of our operations. We believe in fostering a positive workplace culture where teamwork, professionalism, and continuous improvement are celebrated and rewarded.