Head of E-Commerce - FMCG

PT Michael Page Internasional Indonesia; Jakarta Utara; On-site; IDR 1,000,000,000 - 1,700,000,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonus

Opportunities for professional growth

Job summary

PT Michael Page Internasional Indonesia invites applications for Head of E-Commerce in Jakarta. The role focuses on developing and executing a comprehensive e-commerce and online growth strategy to maximise revenue and profitability.

You will own online commercial targets, drive market share expansion, and lead cross-functional teams to align digital initiatives with business goals. A strong track record in consumer-focused sectors and data-driven decision making is essential.

Qualifications

• Bachelor's degree or higher in Business, Marketing, Digital Commerce, or a related field.

Responsibilities

• Develop and execute a comprehensive e-commerce strategy aligned with business objectives.
• Identify new revenue opportunities and growth channels.
• Drive online sales growth while improving profitability and customer acquisition efficiency.
• Establish short- and long-term digital commerce roadmaps.
• Own and deliver key online commercial targets.
• Expand online share and strengthen competitive position.
• Monitor performance metrics and use data-driven initiatives to improve conversion and revenue.
• Lead initiatives to optimise customer journeys across digital touchpoints.
• Oversee online performance across a large portfolio of brands.
• Collaborate with brand, marketing, merchandising, and commercial teams to develop growth plans.
• Ensure consistent brand presentation and customer experience across platforms.

Skills

E-commerce Leadership

Data-driven

Stakeholder Management

Analytical Thinking

Growth Mindset

Strategic Planning

Education

Bachelor's degree in Business/Marketing/Digital Commerce

Job description

The Head of E-Commerce will drive the growth of online sales channels. This role is based in Jakarta and focuses on maximising revenue through strategic planning and execution.

A retail FMCG company based in Jakarta.

Description

Strategic Leadership

• Develop and execute a comprehensive e-commerce and online growth strategy aligned with business objectives.
• Identify new revenue opportunities, growth channels, and emerging digital trends.
• Drive sustainable online sales growth while improving profitability and customer acquisition efficiency.
• Establish short-term and long-term digital commerce roadmaps.

Business Growth & Performance

• Own and deliver key commercial targets for the online business.
• Expand online market share and strengthen the company's competitive position in the digital commerce landscape.
• Monitor performance metrics and implement data-driven initiatives to improve conversion, traffic, revenue, and customer retention.
• Lead initiatives to optimise customer journeys across all digital touchpoints.

Marketplace & Brand Management

• Oversee the online performance of a large portfolio of consumer brands.
• Collaborate with brand, marketing, merchandising, and commercial teams to develop integrated growth plans.
• Ensure consistent brand presentation and customer experience across all e-commerce platforms and channels.

Digital Marketing & Customer Experience

• Partner with marketing teams to maximise digital traffic, customer acquisition, and engagement.
• Improve user experience, customer satisfaction, and online conversion rates.
• Utilise customer insights, analytics, and market intelligence to drive business decisions.

Team Building & Cross-Functional Collaboration

• Build and develop future e-commerce capabilities and organisational structure.
• Foster a collaborative, high-performance, and results-oriented culture.
• Work closely with cross-functional stakeholders to align digital initiatives with overall business goals.

Profile

Professional Experience

• Bachelor's degree in Business, Marketing, Digital Commerce, or a related field.
• Proven experience in e-commerce, digital commerce, online business management, or omnichannel leadership roles.
• Strong background within consumer-focused industries such as FMCG, retail, e-commerce, or related sectors.
• Demonstrated track record of delivering significant online sales growth and market expansion.
• Experience managing multiple brands or complex product portfolios is highly preferred.
• Strong strategic thinking and commercial acumen.
• Excellent analytical and problem-solving capabilities.
• Data-driven decision maker with a strong growth mindset.
• Outstanding stakeholder management and communication skills.
• Entrepreneurial, proactive, and execution-oriented.

Personal Attributes

• Positive and can-do attitude.
• Highly collaborative and team-oriented.
• Smart, agile, and adaptable in a fast-paced environment.
• Strong leadership presence with the ability to influence across functions.

Job Offer

• Competitive salary package.
• Performance-based bonus.
• Opportunities for professional growth.