Head of E-Commerce - FMCG

Michael Page; Jakarta Pusat; On-site; IDR 600,000,000 - 1,000,000,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonus

Opportunities for professional growth

Comprehensive benefits package

Job summary

Michael Page is seeking a strategic leader to drive e-commerce growth for a Jakarta-based FMCG retailer. You will develop and execute a comprehensive online strategy, identify new revenue channels, and oversee a large portfolio of consumer brands across multiple platforms.

The role requires a proven track record in digital commerce, strong leadership, and data-driven decision making, with a focus on profitability, customer acquisition, and brand consistency.

Qualifications

• Bachelor's degree in Business, Marketing, Digital Commerce, or a related field.
• Proven experience in e-commerce, digital commerce, online business management, or omnichannel leadership roles.
• Strong background within consumer-focused industries such as FMCG, retail, e-commerce, or related sectors.
• Demonstrated track record of delivering significant online sales growth and market expansion.

Responsibilities

• Develop and execute a comprehensive e-commerce and online growth strategy aligned with business objectives.
• Identify new revenue opportunities, growth channels, and emerging digital trends.
• Drive sustainable online sales growth while improving profitability and customer acquisition efficiency.
• Establish short-term and long-term digital commerce roadmaps.
• Own and deliver key commercial targets for the online business.
• Expand online market share and strengthen the company's competitive position in the digital commerce landscape.
• Monitor performance metrics and implement data-driven initiatives to improve conversion, traffic, revenue, and customer retention.
• Lead initiatives to optimize customer journeys across all digital touchpoints.
• Oversee the online performance of a large portfolio of consumer brands.
• Collaborate with brand, marketing, merchandising, and commercial teams to develop integrated growth plans.
• Ensure consistent brand presentation and customer experience across all e-commerce platforms and channels.
• Partner with marketing teams to maximise digital traffic, customer acquisition, and engagement.
• Improve user experience, customer satisfaction, and online conversion rates.
• Utilize customer insights, analytics, and market intelligence to drive business decisions.
• Build and develop future e-commerce capabilities and organisational structure.
• Foster a collaborative, high-performance, and results-oriented culture.
• Work closely with cross-functional stakeholders to align digital initiatives with overall business goals.

Skills

Strategic thinking

Analytical skills

Data-driven

Stakeholder management

Leadership

Education

Bachelor's degree in Business/Marketing/Digital Commerce

Job description

• Opportunity to become a key person to thrive the business
• Chance to developing and strategize the online business

• Opportunity to become a key person to thrive the business
• Chance to developing and strategize the online business

About Our Client

A retail FMCG company based in Jakarta.

Job Description

Strategic Leadership

• Develop and execute a comprehensive e-commerce and online growth strategy aligned with business objectives.
• Identify new revenue opportunities, growth channels, and emerging digital trends.
• Drive sustainable online sales growth while improving profitability and customer acquisition efficiency.
• Establish short-term and long-term digital commerce roadmaps.

Business Growth & Performance

• Own and deliver key commercial targets for the online business.
• Expand online market share and strengthen the company's competitive position in the digital commerce landscape.
• Monitor performance metrics and implement data-driven initiatives to improve conversion, traffic, revenue, and customer retention.
• Lead initiatives to optimize customer journeys across all digital touchpoints.

Marketplace & Brand Management

• Oversee the online performance of a large portfolio of consumer brands.
• Collaborate with brand, marketing, merchandising, and commercial teams to develop integrated growth plans.
• Ensure consistent brand presentation and customer experience across all e-commerce platforms and channels.

Digital Marketing & Customer Experience

• Partner with marketing teams to maximise digital traffic, customer acquisition, and engagement.
• Improve user experience, customer satisfaction, and online conversion rates.
• Utilize customer insights, analytics, and market intelligence to drive business decisions.

Team Building & Cross-Functional Collaboration

• Build and develop future e-commerce capabilities and organisational structure.
• Foster a collaborative, high-performance, and results-oriented culture.
• Work closely with cross-functional stakeholders to align digital initiatives with overall business goals.

The Successful Applicant

Professional Experience

• Bachelor's degree in Business, Marketing, Digital Commerce, or a related field.
• Proven experience in e-commerce, digital commerce, online business management, or omnichannel leadership roles.
• Strong background within consumer-focused industries such as FMCG, retail, e-commerce, or related sectors.
• Demonstrated track record of delivering significant online sales growth and market expansion.
• Experience managing multiple brands or complex product portfolios is highly preferred.

Competencies

• Strong strategic thinking and commercial acumen.
• Excellent analytical and problem-solving capabilities.
• Data-driven decision maker with a strong growth mindset.
• Outstanding stakeholder management and communication skills.
• Entrepreneurial, proactive, and execution-oriented.

Personal Attributes

• Positive and can-do attitude.
• Highly collaborative and team-oriented.
• Smart, agile, and adaptable in a fast-paced environment.
• Strong leadership presence with the ability to influence across functions.

What's on Offer

• Competitive salary package.
• Performance-based bonus.
• Opportunities for professional growth.
• Comprehensive benefits package.

Quote job ref: JN-092026-7097775