Guest Relations & Reservations Specialist

Mövenpick Hotels & Resorts; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 44,640,000 - 78,120,000; Full time

Benefits offered by this job

Learning programs

Global opportunities

CSR/ESG initiatives

Job summary

Mövenpick Surabaya City welcomes applications for a Reservations/Front Office role. You will build friendly, personalised guest relationships and prioritize guest satisfaction while adhering to procedures.

Proficiency in Opera Cloud and CRS is essential, with strong English communication and attention to detail in every interaction. Experience in hotel reservations/front office and a sales-driven mindset will help you excel in this role at Mövenpick Surabaya City, a modern hotel serving diverse

Qualifications

• 1–2 years in hotel reservations, front office, or guest relations.
• Proficiency in Opera Cloud and Central Reservation Systems (CRS).
• Strong verbal and written English; other regional languages a plus.

Responsibilities

• Helps encourage customer loyalty by developing friendly, personalised relationships.
• Gives priority to guest relations while following administrative procedures.
• Anticipates guests' needs and takes them into consideration.
• Ensures reservation information is entered accurately and with high quality.

Skills

Customer service

Communication

Attention to detail

Multitasking

Tools

Opera Cloud

CRS

Job description

Mövenpick Surabaya City welcomes applications for a Reservations/Front Office role. You will build friendly, personalised guest relationships and prioritize guest satisfaction while adhering to procedures.

Proficiency in Opera Cloud and CRS is essential, with strong English communication and attention to detail in every interaction. Experience in hotel reservations/front office and a sales-driven mindset will help you excel in this role at Mövenpick Surabaya City, a modern hotel serving diverse