Cluster Resevation Agent

Mövenpick Hotels & Resorts; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 44,640,000 - 78,120,000; Full time

Benefits offered by this job

Learning programs

Global opportunities

CSR/ESG initiatives

Job summary

Mövenpick Surabaya City welcomes applications for a Reservations/Front Office role. You will build friendly, personalised guest relationships and prioritize guest satisfaction while adhering to procedures.

Proficiency in Opera Cloud and CRS is essential, with strong English communication and attention to detail in every interaction. Experience in hotel reservations/front office and a sales-driven mindset will help you excel in this role at Mövenpick Surabaya City, a modern hotel serving diverse

Qualifications

• 1–2 years in hotel reservations, front office, or guest relations.
• Proficiency in Opera Cloud and Central Reservation Systems (CRS).
• Strong verbal and written English; other regional languages a plus.

Responsibilities

• Helps encourage customer loyalty by developing friendly, personalised relationships.
• Gives priority to guest relations while following administrative procedures.
• Anticipates guests' needs and takes them into consideration.
• Ensures reservation information is entered accurately and with high quality.

Skills

Customer service

Communication

Attention to detail

Multitasking

Tools

Opera Cloud

CRS

Job description

Company Description

Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. The hotel offers 243 rooms and suites from Deluxe rooms to Presidential suites, an all Day Dining restaurant, lobby bar, meeting rooms, swimming pool, gym, and spa.

Job Description

• Helps encourage customer loyalty by developing friendly, personalised relationships
• Gives priority to guest relations, while taking care to respect administrative procedures
• Anticipates guests' needs and takes them into consideration
• Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest quality, and errors are kept to an absolute minimum.

Qualifications

• Experience: 1–2 years in hotel reservations, front office, or guest relations.
• Software: Proficiency in Property Management Systems (such as Opera Cloud) and Central Reservation Systems (CRS).
• Communication: Strong verbal and written skills in English (additional regional languages are a plus).
• Competencies: High attention to detail, multitasking ability, customer-oriented attitude, and a sales-driven mindset

WHY WORK FOR ACCOR

• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.