Front Office Duty Manager – VIP Prep & Guest Service

Mövenpick Hotels & Resorts; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Mövenpick Hotels & Resorts in Surabaya is seeking a proactive Front Office Assistant to support operations across the department and related outlets. You will help ensure VIP rooms are prepared, manage guest requests with a smile and coordinate with reservations, concierge and reception teams to deliver seamless service.

This role emphasizes strong communication, professional grooming and a guest-first mindset in a busy hotel environment.

Qualifications

• Excellent communication, interpersonal and time management skills.
• Excellent grooming and presentation.
• Service oriented with an eye for detail.

Responsibilities

• Assists all areas in the Front Office Department (Operator, Reservations, Reception, Concierge, etc.).
• Provide hands-on support across hotel outlets as needed.
• Check VIP rooms and ensure amenities are prepared before arrival.

Skills

Communication skills

Time management

Customer service

Job description

Mövenpick Hotels & Resorts in Surabaya is seeking a proactive Front Office Assistant to support operations across the department and related outlets. You will help ensure VIP rooms are prepared, manage guest requests with a smile and coordinate with reservations, concierge and reception teams to deliver seamless service.

This role emphasizes strong communication, professional grooming and a guest-first mindset in a busy hotel environment.