Front Office Lead - VIP Service & Guest Experience

Mövenpick Hotels & Resorts; Surabaya ꦱꦸꦫꦧꦪ; Sur place; IDR 180 000 000 - 350 000 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Learning & development programs

Global career opportunities

CSR & ESG initiatives

Résumé du poste

Mövenpick Surabaya City is seeking an Assistant Front Office Manager to lead Rooms Operations and deliver exceptional guest experiences at a luxury hotel in Surabaya. You will supervise daily front desk activities, manage VIP arrivals, and coordinate with Housekeeping, Engineering, and Concierge teams.

The role requires 3–5 years in a luxury hotel with 1–2 years in a supervisory capacity, strong communication, and proficiency in Opera Cloud and MS Office.

Qualifications

• Bachelor's degree in Hospitality or related field.
• 3-5 years front office experience in a luxury 4- or 5-star hotel.
• 1-2 years in a supervisory or duty manager role.
• Proficiency in Opera Cloud PMS and Microsoft Office.
• Strong communication and leadership under pressure.

Responsabilités

• Supervise daily check-ins/check-outs, room assignments, and VIP arrivals; create staff schedules and briefings.
• Handle complex or VIP guest issues and billing disputes with calm professionalism.
• Coordinate with Housekeeping, Engineering, Concierge and F&B teams.
• Coach team members, deliver hospitality training, and assist with evaluations and recruitment.
• Monitor occupancy, assist budgets, inventory, and prepare management reports.

Connaissances

Communication

Problem-solving

Leadership

Emotional intelligence

Formation

Bachelor's degree in Hospitality Management, Tourism, or Business Administration

Outils

Opera Cloud

Microsoft Office

Description du poste

Mövenpick Surabaya City is seeking an Assistant Front Office Manager to lead Rooms Operations and deliver exceptional guest experiences at a luxury hotel in Surabaya. You will supervise daily front desk activities, manage VIP arrivals, and coordinate with Housekeeping, Engineering, and Concierge teams.

The role requires 3–5 years in a luxury hotel with 1–2 years in a supervisory capacity, strong communication, and proficiency in Opera Cloud and MS Office.