Duty Manager

Mövenpick Hotels & Resorts; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Mövenpick Hotels & Resorts in Surabaya is seeking a proactive Front Office Assistant to support operations across the department and related outlets. You will help ensure VIP rooms are prepared, manage guest requests with a smile and coordinate with reservations, concierge and reception teams to deliver seamless service.

This role emphasizes strong communication, professional grooming and a guest-first mindset in a busy hotel environment.

Qualifications

• Excellent communication, interpersonal and time management skills.
• Excellent grooming and presentation.
• Service oriented with an eye for detail.

Responsibilities

• Assists all areas in the Front Office Department (Operator, Reservations, Reception, Concierge, etc.).
• Provide hands-on support across hotel outlets as needed.
• Check VIP rooms and ensure amenities are prepared before arrival.

Skills

Communication skills

Time management

Customer service

Job description

Company Description

Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. The hotel offers 243 rooms and suites from Deluxe rooms to Presidential suites, an all Day Dining restaurant, lobby bar, meeting rooms, swimming pool, gym, and spa.

Job Description

• Assists all area in the Front Office Department. As required. (i.e.: Operator, Reservations, Reception, Concierge, Receptionist, Business Center, Bell Desk,)
• Responsible for assisting in a "hands-on" capacity should the need arise in any outlet or area in the Hotel.
• Checks and ensures that all rooms/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before arrival.

Qualifications

• Excellent communication, interpersonal and time management skills with a friendly and outgoing personality
• Excellent grooming and presentation skills
• Service oriented with an eye for details

Additional Information

WHY WORK FOR ACCOR

Develop your talent through Accor’s learning programs.

Opportunity to grow within your property and across the world!

Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.