Guest Experience Supervisor, Housekeeping & Rooms

Mövenpick Hotels & Resorts; Tropodo; On-site; IDR 133,920,000 - 200,880,000; Full time

Benefits offered by this job

Learning programs

Career growth

ESG activities

Job summary

Mövenpick Surabaya City offers a premier hotel experience with 243 rooms, spa, gym and dining. We seek a Housekeeping Supervisor to lead Attendants, uphold cleanliness in public areas, and inspect guest rooms to ensure top-tier standards and guest satisfaction.

You'll oversee room checks, VIP arrivals, and long-stay guests, collaborating with a service-oriented team to maintain Mövenpick’s renowned hospitality. Accor values and pathways for growth are highlighted.

Qualifications

• Excellent communication, interpersonal and time management skills with a friendly and outgoing personality.
• Excellent grooming and presentation skills
• Service oriented with an eye for details

Responsibilities

• To ensure the cleanliness of public areas and maximize guest satisfaction, adhering to hotel standards.
• To supervise Housekeeping Attendants and inspect guest rooms and surrounding service areas with attention to detail.
• To check all guest rooms, VIP in-house, VIP arrival and long-staying guests.

Skills

Excellent communication

Time management

Attention to detail

Service orientation

Job description

Mövenpick Surabaya City offers a premier hotel experience with 243 rooms, spa, gym and dining. We seek a Housekeeping Supervisor to lead Attendants, uphold cleanliness in public areas, and inspect guest rooms to ensure top-tier standards and guest satisfaction.

You'll oversee room checks, VIP arrivals, and long-stay guests, collaborating with a service-oriented team to maintain Mövenpick’s renowned hospitality. Accor values and pathways for growth are highlighted.