Assistant Front Office Manager

Mövenpick Hotels & Resorts; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 180,000,000 - 350,000,000; Full time

Benefits offered by this job

Employee discounts

Learning & development programs

Global career opportunities

CSR & ESG initiatives

Job summary

Mövenpick Surabaya City is seeking an Assistant Front Office Manager to lead Rooms Operations and deliver exceptional guest experiences at a luxury hotel in Surabaya. You will supervise daily front desk activities, manage VIP arrivals, and coordinate with Housekeeping, Engineering, and Concierge teams.

The role requires 3–5 years in a luxury hotel with 1–2 years in a supervisory capacity, strong communication, and proficiency in Opera Cloud and MS Office.

Qualifications

• Bachelor's degree in Hospitality or related field.
• 3-5 years front office experience in a luxury 4- or 5-star hotel.
• 1-2 years in a supervisory or duty manager role.
• Proficiency in Opera Cloud PMS and Microsoft Office.
• Strong communication and leadership under pressure.

Responsibilities

• Supervise daily check-ins/check-outs, room assignments, and VIP arrivals; create staff schedules and briefings.
• Handle complex or VIP guest issues and billing disputes with calm professionalism.
• Coordinate with Housekeeping, Engineering, Concierge and F&B teams.
• Coach team members, deliver hospitality training, and assist with evaluations and recruitment.
• Monitor occupancy, assist budgets, inventory, and prepare management reports.

Skills

Communication

Problem-solving

Leadership

Emotional intelligence

Education

Bachelor's degree in Hospitality Management, Tourism, or Business Administration

Tools

Opera Cloud

Microsoft Office

Job description

Company Description

Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. The hotel offers 243 rooms and suites from Deluxe rooms to Presidential suites, an all-Day Dining restaurant, lobby bar, meeting rooms, swimming pool, gym and spa.

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status - quo.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

As an Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations. You are a driven problem solver with a creative approach to delivering the ultimate guest experience.

What you will be doing?

• Supervise daily check-ins, check-outs, room assignments, and VIP arrivals. Create staff schedules, conduct shift briefings, and monitor grooming and service standards.
• Handle complex or VIP guest complaints, special requests, and billing disputes with a calm, professional demeanor.
• Liaise closely with Housekeeping (for room turnarounds and status updates), Engineering (for urgent maintenance repairs), and Concierge or Food & Beverage teams.
• Coach team members, deliver technical and hospitality training, and assist with performance evaluations and recruitment.
• Monitor room occupancy, assist with departmental budgets, track inventory of front office supplies, and prepare management reports. Ensure compliance with cash-handling, credit card, and data privacy protocols.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field (preferred).
• 3-5 years of front office experience in a luxury 4- or 5-star hotel environment, including at least 1-2 years in a supervisory or duty manager role.
• Proficiency in hotel Property Management Systems (Opera Cloud-preferred), yield management basics, and Microsoft Office.
• Exceptional communication, problem-solving, leadership, and emotional intelligence under pressure.
• Availability to work rotating shifts, weekends, nights, and holidays as required by 24/7 hotel operations.

Additional Information

WHY WORK FOR ACCOR

• Employee discounted rates at Accor hotels worldwide
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.