Guest Experience Specialist

Mövenpick Hotels & Resorts; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Discounts

Learning programs

Growth opportunities

CSR & ESG involvement

Job summary

Mövenpick Surabaya City is seeking a guest services professional to be the main contact for guests, providing information about the hotel and local area and handling requests from dining reservations to transportation and event planning.

You will manage and fulfill a wide range of guest services, keep guest preference records, and collaborate with other departments to ensure a seamless, personalized experience for every guest.

Qualifications

• Requires excellent communication skills, both verbal and written, and a professional, polished demeanor when interacting with guests and team members.
• Must be a highly organized and detail-oriented team player with a "can-do" attitude, capable of multitasking and working under pressure to meet deadlines.
• Possesses a proactive and creative mindset, is results-oriented, and has the ability to maintain confidentiality and positive working relationships.

Responsibilities

• Acts as the main point of contact for guests, providing detailed information about the hotel and local area while handling all requests from dining reservations to transportation and special event planning.
• Manages and fulfills a wide range of guest services, including handling luggage, messages, and parcels, while maintaining a network of external service providers to ensure efficient coordination.
• Maintains and updates guest preference records to offer personalized service and collaborates with other hotel departments to ensure a seamless and exceptional guest experience.

Skills

Communication skills

Organized

Proactive mindset

Job description

Mövenpick Surabaya City is seeking a guest services professional to be the main contact for guests, providing information about the hotel and local area and handling requests from dining reservations to transportation and event planning.

You will manage and fulfill a wide range of guest services, keep guest preference records, and collaborate with other departments to ensure a seamless, personalized experience for every guest.