Guest Experience & VIP Services Manager

Fundingsocieties; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Marriott International is seeking a Guest Services professional in Surabaya to provide outstanding service to guests, including directions, local information, and assistance with amenities. You will follow up to ensure requests are resolved and accommodate VIP arrivals with appropriate staff coordination.

The role emphasizes confidentiality and proactive service, welcoming guests per brand standards and anticipating needs.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong communication skills with a track record of managing complex stakeholders.
• Experience leading teams.

Responsibilities

• Supply guests with directions and information about property amenities, services, hours, and local areas of interest.
• Follow up with guests to ensure requests or problems are met to their satisfaction.
• Respond to special requests from guests with unique needs.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Skills

Communication skills

Stakeholder management

Team leadership

Education

Bachelor's degree or equivalent experience

Job description

Marriott International is seeking a Guest Services professional in Surabaya to provide outstanding service to guests, including directions, local information, and assistance with amenities. You will follow up to ensure requests are resolved and accommodate VIP arrivals with appropriate staff coordination.

The role emphasizes confidentiality and proactive service, welcoming guests per brand standards and anticipating needs.