Guest Experience Lead | Front Desk Supervisor

Lokerbali; Indonesia; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Our client in Denpasar is seeking a proactive Front Desk Supervisor to lead the reception team at a popular resort. You will oversee check-in/check-out, guest inquiries, and front desk operations to ensure a warm welcome and seamless stay for guests.

Responsibilities include supervising staff, maintaining records, handling guest requests, and ensuring confidentiality and high service standards to support overall guest satisfaction.

Responsibilities

• Supervise and train front desk agents to meet service standards.
• Manage guest arrivals and departures with accuracy.
• Handle guest requests and complaints promptly and professionally.
• Maintain guest records and ensure information confidentiality.
• Assist with scheduling, performance evaluations, and staff.

Job description

Our client in Denpasar is seeking a proactive Front Desk Supervisor to lead the reception team at a popular resort. You will oversee check-in/check-out, guest inquiries, and front desk operations to ensure a warm welcome and seamless stay for guests.

Responsibilities include supervising staff, maintaining records, handling guest requests, and ensuring confidentiality and high service standards to support overall guest satisfaction.