Front Office Coordinator - Hospitality Lead in Bali

Samada Group; Provinsi Bali; On-site; IDR 44,640,000 - 72,540,000; Full time

Benefits offered by this job

Competitive salary

Religious Holiday Allowance (THR)

BPJS Health & Employment Coverage

Service Charge

Annual Leave

Job summary

Samada Work Life is seeking a proactive Coordinator Receptionist to lead the front desk team in Pererenan, Bali. You will oversee guest services, reservations, and front desk activities across shifts, ensuring smooth reception operations and high service standards.

This role requires strong leadership, excellent English communication, and a hands-on approach to guest relations, with responsibilities spanning check-in/out, inquiries, and cross-department coordination.

Qualifications

• Diploma (D1) in Hospitality, Tourism, Hotel Management, or related field is required.
• 1-2 years of experience as Receptionist/Front Desk in hotel or hospitality environments preferred.
• Excellent English communication skills (spoken and written).
• Strong customer service mindset, professional demeanor, and attention to detail.

Responsibilities

• Supervise and coordinate daily activities of the Reception team.
• Lead and support Receptionists to deliver high-quality guest service.
• Welcome guests professionally and handle escalated concerns and requests.
• Oversee check-in/check-out processes with accuracy and efficiency.
• Monitor reservations, bookings, cancellations, and changes to maximize occupancy.
• Address guest inquiries and complaints promptly and effectively.
• Maintain accurate guest records and reports in the system.
• Coordinate with Housekeeping, Engineering, Security and other departments.

Job description

Samada Work Life is seeking a proactive Coordinator Receptionist to lead the front desk team in Pererenan, Bali. You will oversee guest services, reservations, and front desk activities across shifts, ensuring smooth reception operations and high service standards.

This role requires strong leadership, excellent English communication, and a hands-on approach to guest relations, with responsibilities spanning check-in/out, inquiries, and cross-department coordination.