Guest Experience Supervisor | Hospitality Leader in Bali

Savaya Group; Kuta; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Savaya Group in Bali invites an experienced Guest Experience Supervisor to lead daily guest interactions, supervise front-of-house operations, and ensure guests enjoy a seamless, welcoming visit from arrival through departure, in a vibrant lifestyle venue.

You will coordinate reservations, seating, VIP requests, and event-related guest needs, while coaching the team to uphold luxury service standards and consistent procedures across all shifts.

Qualifications

• Experience in guest relations, reservations, front of house, luxury hospitality, or lifestyle venues.
• Ability to lead, support, and coach a guest experience or front of house team.
• Strong communication with guests, colleagues and management.
• Comfort handling guest feedback and service recovery.
• Organized in managing reservations, VIP arrangements, and daily priorities.
• Calm, attentive, and solutions-focused during busy service periods.
• Willing to work shifts, evenings, weekends, and public holidays.
• Fluent in English and Bahasa Indonesia.

Responsibilities

• Supervise daily guest experience activities to welcome guests warmly and ensure smooth service.
• Monitor the guest journey and coordinate with Front of House, Operations, Reservations and events.
• Assist with managing reservations, arrivals, seating, VIP visits, and special requests.
• Respond to guest feedback and resolve issues to ensure positive outcomes.
• Coach and support team members to deliver consistent service standards.
• Communicate guest information to relevant teams and identify improvement opportunities.

Skills

Guest relations

Team leadership

Communication skills

Bilingual English/Indonesian

Job description

Savaya Group in Bali invites an experienced Guest Experience Supervisor to lead daily guest interactions, supervise front-of-house operations, and ensure guests enjoy a seamless, welcoming visit from arrival through departure, in a vibrant lifestyle venue.

You will coordinate reservations, seating, VIP requests, and event-related guest needs, while coaching the team to uphold luxury service standards and consistent procedures across all shifts.